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Sudharsun Padma Ravi's Avatar

Sudharsun Padma Ravi

Joined Aug 21, 2022

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Last activity Nov 07, 2024

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ACTIVITY OVERVIEW

Latest activity by Sudharsun Padma Ravi

Sudharsun Padma Ravi created a post,

Post Developer - Zendesk APIs

I have a custom Contact Us form that was built via AJAX. The files uploaded via API call to https://narvar.zendesk.com/api/v2/uploads.json are successful and token is returned. However, the uploaded file is corrupted and does not open. Can someone assist regarding this? This is the code that is being used

 

 

const attachmentTokens = [];

const username = "user@user.com"; // Replace with your username

const apiToken = "token"; // Replace with your API token

const authHeader = "Basic " + btoa(username + "/token:" + apiToken); // Concatenate username with /token and the API token

for (const file of files) {

const formData = new FormData();

const fileName = encodeURIComponent(file.name);

const fileContentType = file.type || "application/octet-stream"; // Default to a generic binary type if type is not available

const fileBlob = new Blob([file], { type: fileContentType });

// Log the file as a Blob for debugging

console.log("File Blob:", fileBlob);

formData.append("file", fileBlob, file.name);

console.log("FileType:", fileContentType);

console.log("FileName:", fileName);

console.log("File:", formData);

try {

const response = await $.ajax({

url: `https://narvar.zendesk.com/api/v2/uploads.json?filename=${fileName}`,

type: "POST",

data: formData,

processData: false,

contentType: false,

headers: {

Authorization: authHeader,

"Content-Type": fileContentType,

},

xhrFields: {

responseType: "json", // Set expected response type as JSON

},

});

Posted Nov 07, 2024 · Sudharsun Padma Ravi

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Sudharsun Padma Ravi created a post,

Post Q&A - Tickets and email

Our light agents create tickets for our customers in our Zendesk instance. This requests them to CC end-users so that our engineers route any communication to our end-users.

Would like to use off the CC feature to our light agents.

Posted Sep 13, 2022 · Sudharsun Padma Ravi

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Sudharsun Padma Ravi commented,

CommentCreating dashboards

Change metric is an important aspect. This would allow us to use one query/reporting with multiple metrics. 

View comment · Posted Aug 21, 2022 · Sudharsun Padma Ravi

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