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Sudharsun Padma Ravi
Joined Aug 21, 2022
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Last activity Nov 07, 2024
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Latest activity by Sudharsun Padma Ravi
Sudharsun Padma Ravi created a post,
I have a custom Contact Us form that was built via AJAX. The files uploaded via API call to https://narvar.zendesk.com/api/v2/uploads.json are successful and token is returned. However, the uploaded file is corrupted and does not open. Can someone assist regarding this? This is the code that is being used
const attachmentTokens = [];
const username = "user@user.com"; // Replace with your username
const apiToken = "token"; // Replace with your API token
const authHeader = "Basic " + btoa(username + "/token:" + apiToken); // Concatenate username with /token and the API token
for (const file of files) {
const formData = new FormData();
const fileName = encodeURIComponent(file.name);
const fileContentType = file.type || "application/octet-stream"; // Default to a generic binary type if type is not available
const fileBlob = new Blob([file], { type: fileContentType });
// Log the file as a Blob for debugging
console.log("File Blob:", fileBlob);
formData.append("file", fileBlob, file.name);
console.log("FileType:", fileContentType);
console.log("FileName:", fileName);
console.log("File:", formData);
try {
const response = await $.ajax({
url: `https://narvar.zendesk.com/api/v2/uploads.json?filename=${fileName}`,
type: "POST",
data: formData,
processData: false,
contentType: false,
headers: {
Authorization: authHeader,
"Content-Type": fileContentType,
},
xhrFields: {
responseType: "json", // Set expected response type as JSON
},
});
Posted Nov 07, 2024 · Sudharsun Padma Ravi
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Sudharsun Padma Ravi created a post,
Our light agents create tickets for our customers in our Zendesk instance. This requests them to CC end-users so that our engineers route any communication to our end-users.
Would like to use off the CC feature to our light agents.
Posted Sep 13, 2022 · Sudharsun Padma Ravi
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Sudharsun Padma Ravi commented,
Change metric is an important aspect. This would allow us to use one query/reporting with multiple metrics.
View comment · Posted Aug 21, 2022 · Sudharsun Padma Ravi
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