Sudharsun Ravi
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Last activity
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Activity overview
Latest activity by Sudharsun Ravi-
Sudharsun Ravi created a post,
Light agents cannot CC end-users with the Enhanced CCs and Followers experience
AnsweredOur light agents create tickets for our customers in our Zendesk instance. This requests them to CC end-users so that our engineers route any communication to our end-users. Would like to use off t...
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Sudharsun Ravi commented,
Change metric is an important aspect. This would allow us to use one query/reporting with multiple metrics.