Wagner, David

1. Community
2. Feedback - Ticketing System (Support)
3. Ticket Tab Displays Requestor Name Instead of Subject

I would also like to know if there has been any progress made on this? Is this "feature" is incredibly frustrating to my agents as they may have 3-5 tickets from the same requestor open at a time. ...

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• Wagner, David
• Created January 26, 2023 18:21
• 1 vote

1. Community
2. Feedback - Ticketing System (Support)
3. Ticket Tab Displays Requestor Name Instead of Subject

I must concur with the comments above. We were recently forced to update to the new UI and my team is finding it increasingly cumbersome to have end-user names as tab titles rather than ticket subj...

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• Wagner, David
• Created September 22, 2022 17:23
• 0 votes