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Jana Debusk's Avatar

Jana Debusk

Joined Jul 13, 2022

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Last activity Mar 07, 2023

Zendesk Luminary

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ACTIVITY OVERVIEW

Latest activity by Jana Debusk

Jana Debusk commented,

CommentEnd-user guide for Help Center

Hi! Thank you for this article! I have a specific question that I can't seem to find a solution for in the help center. We're looking to combine help centers for two different products. Some of our customers have one or the other - some have both. I'm wondering how we can separate the search results once they click the desired product from the main "Help Center Homepage". One keyword may mean two entirely separate things from one product to another. Any tips or tricks or special code or great advice? Maybe an article that can point me in the right direction? Thank you!

View comment · Posted Mar 07, 2023 · Jana Debusk

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Jana Debusk commented,

CommentSelf-service best practices and recipes

Hi,

Like Denise, I am also wondering about what is counted as the first 75 words. We like to include a "subtitle" (heading 4) at the top of the article, and then a table of contents (linking to other sections of our article) before we start in on the content. Will those be included in the first 75 words? If so, that should feed the answer bot more precise information, but if not we'll need to find a different solution. Thank you!

View comment · Posted Nov 23, 2022 · Jana Debusk

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Jana Debusk commented,

CommentSetting Guide roles and permissions

Hi! We have SSO in place, but need some articles to be "prospect-facing". Even after unchecking "Require Sign-in", the article is not visible to anonymous users due to SSO (I'm assuming, not my area of expertise). What is the solution or workaround for this? Thank you!

View comment · Posted Aug 26, 2022 · Jana Debusk

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Jana Debusk commented,

CommentUsing themes and customizing your Help Center

We have the Copenhagen theme, and all of the images within articles are being changed to "avatars" when published (they are full size in the draft). Any advice on how to fix this with the CSS? 

View comment · Posted Jul 13, 2022 · Jana Debusk

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