Jana Debusk

1. Guide
2. ...
3. End-user guide for Help Center
4. Understanding help center search methods

Hi! Thank you for this article! I have a specific question that I can't seem to find a solution for in the help center. We're looking to combine help centers for two different products. Some of our...

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• Jana Debusk
• Created March 07, 2023 16:13
• 0 votes

1. Bots and automation
2. Zendesk bot documentation
3. Optimizing your articles for autoreplies

Hi, Like Denise, I am also wondering about what is counted as the first 75 words. We like to include a "subtitle" (heading 4) at the top of the article, and then a table of contents (linking to oth...

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• Jana Debusk
• Created November 23, 2022 15:57
• 1 vote

1. Guide
2. ...
3. Working with articles in the knowledge base
4. Setting view permissions on articles with user segments

Hi! We have SSO in place, but need some articles to be "prospect-facing". Even after unchecking "Require Sign-in", the article is not visible to anonymous users due to SSO (I'm assuming, not my are...

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• Jana Debusk
• Created August 26, 2022 14:34
• 1 vote

1. Guide
2. ...
3. Using themes and customizing your Help Center
4. Help center CSS cookbook

We have the Copenhagen theme, and all of the images within articles are being changed to "avatars" when published (they are full size in the draft). Any advice on how to fix this with the CSS? 

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• Jana Debusk
• Created July 13, 2022 18:59
• 0 votes