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Widson Reis
Joined Oct 16, 2021
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Last activity Feb 21, 2025
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Latest activity by Widson Reis
Widson Reis commented,
Hi Andrew Loh
This question is answered here: https://support.zendesk.com/hc/en-us/community/posts/5238772442394/comments/6150239364890
View comment · Posted Feb 21, 2025 · Widson Reis
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Widson Reis commented,
No problem. Shawna James has created a ticket for you, and I will escalate this issue to our engineering team. For now, I'm afraid I will have to ask you to instruct your agents to refrain from closing tabs when they have ongoing calls.
View comment · Posted Feb 10, 2025 · Widson Reis
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Widson Reis commented,
Hi Aleksandar Georgiev
Last week, we identified and quickly fixed a bug that prevented the call console from appearing on a tab if the customer had another tab open (see last week's release notes). The issue you described may have been related to this bug, and it might be fixed by now. If it persists, our customer support team will ensure that it is addressed promptly.
View comment · Edited Feb 10, 2025 · Widson Reis
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Widson Reis commented,
Hi Aaran Chilinski - Customer Success Developer
Thanks for the feedback! This is in our backlog. We will update this post as soon as we have a concrete timeline.
View comment · Posted Feb 05, 2025 · Widson Reis
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Widson Reis commented,
Update January 8, 2025.
Due to other initiatives with higher priority, this work was not picked up. It's in our backlog, whenever we start working on it we will update the post.
------------
Hi Monica,
Thank you for the feedback. We are planning to make improvements in the area of agent roles and permissions in 2023 and we will take your suggestions on board.
Thanks,
Martin
--------
View comment · Edited Jan 29, 2025 · Widson Reis
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Widson Reis commented,
View comment · Posted Jan 06, 2025 · Widson Reis
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Widson Reis commented,
Hi Anton Verhelst ,
Yes, this is in the 2025 roadmap. Stay tuned!
View comment · Edited Dec 12, 2024 · Widson Reis
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Widson Reis commented,
Hi all,
The average wait time message is now available in all languages supported by Talk.
https://support.zendesk.com/hc/en-us/articles/8518285222682-Announcing-Average-Wait-Time-message-in-all-languages-supported-by-Talk
View comment · Posted Dec 10, 2024 · Widson Reis
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Widson Reis created an article,
Announced on | Rollout starts | Rollout ends |
Dec 10, 2024 | Dec 10, 2024 | Dec 16, 2024 |
We're happy to announce that Talk average wait time messages are now available in all languages supported by Zendesk.
This announcement contains the following topics:
What's new?
Talk now supports average wait time messages in all languages supported by Zendesk. If the wait time exceeds two minutes, the message will play after the caller navigates the IVR or initial greeting and enters the queue. Previously, this feature was only available in English.
Who is this available for?
The average wait time message is available in all languages supported by Talk Professional and Enterprise customers.
Why is Zendesk making this change?
We recognize that including an average wait time message is essential in certain countries and industries. Offering this message in multiple languages increases the value of our product to customers and end users.
What do I need to do?
This feature will be available to all eligible customers after the rollout is completed. To select a non-English language, choose the line you want to enable the message for in Talk settings, enable the feature, and then choose your preferred language.
If you have feedback or questions about this announcement, visit our community forum, where we collect and manage customer product feedback. For general assistance with your Zendesk products, contact Zendesk Customer Support.
Edited Dec 17, 2024 · Widson Reis
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Widson Reis commented,
Hi Jonathan Groves
Yes, this is on our roadmap for 2025. We are currently in the midst of planning, and we should have a more concrete timeline at the beginning of January.
View comment · Posted Nov 25, 2024 · Widson Reis
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