Widson Reis
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Last activity
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Activity overview
Latest activity by Widson Reis-
Widson Reis commented,
Official comment Hi Daniel,Thanks for the feedback! Our classic widget does not work exactly like that, but there's a partial workaround that maybe could solve your problem: the 'call us/callback request' widget (w...
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Widson Reis commented,
Official comment Hi Moran, Thanks for your feedback! Both are good suggestions indeed and we will consider them when re-designing the Live Talk dashboard.
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Widson Reis commented,
Official comment Hi Noora, Thanks for your feedback! We will surely consider your suggestion for future development.Regards,
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Widson Reis commented,
Official comment Hi,I think you would like to know that with the upcoming Omnichannel Routing some of these use cases will become possible. At first, our omnichannel will route calls (and other tasks) based on agen...
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Widson Reis commented,
Hi Kristin,When an agent sign out their state changes automatically to 'Offline'. However, and this is something you can explore in the short term, if instead of signing out the agent shuts down th...
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Widson Reis commented,
Hi Kristin, Yes, the callback widget only appears if there's at least one available agent to call back the customer and, again, offline agents are not considered to be available. I thought you woul...
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Widson Reis commented,
Hi Kristin Brückner,It looks like you could achieve what you want by configuring a callback request widget. It would look something like the picture below. You can learn all about it in this articl...
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Widson Reis commented,
Official comment Hi mokebo Operations,Thanks for your feedback!Most of our customers use the state 'offline' for agents that won't be available anytime soon, like when they are off-hours, on leave, etc. when they a...
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Widson Reis commented,
Hi Sangi Mok, Yes, besides the main greeting, you can have several greeting messages, one for each of your IVR options. Actually, our article on good practices when using Talk advises customers to ...
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Widson Reis commented,
Official comment Hi Sangi Mok, This looks like something that can be accomplished with our Guide product: Guide allows you to set up a self-service knowledge base so your customers can find themselves the answer fo...