Widson Reis

Zendesk Product Manager

Total activity

98
Last activity

September 18, 2023 11:46
Member since

October 16, 2021 12:11
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Votes

3
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53

Activity overview

Latest activity by Widson Reis

Widson Reis created an article, September 18, 2023 11:46
New Talk Partner Edition capabilities released
1. Zendesk updates
2. Announcements
Zendesk has a vast and robust set of public APIs that make it easy for developers to integrate tools such as CRM systems, e-commerce platforms, and automation software. For the specific requirement...
- Widson Reis
- Edited September 21, 2023 09:01
- 1 follower
- 0 comments
- 0 votes
Widson Reis commented, September 14, 2023 18:03
Hi, here from the Talk Team!The ability to create conditions based on phone numbers is something we don't have in our roadmap just yet, but there's a simple workaround that should work for most cas...
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- Widson Reis
- Edited September 15, 2023 08:31
- 0 votes
Widson Reis commented, September 12, 2023 11:44
Official comment
Hi Paul Cano,Thanks for bringing this problem to our attention. It is true that if the agent refreshes the browser at the precise moment that the call is ringing the call will be routed to the next...
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- Widson Reis
- Edited September 12, 2023 11:52
- 0 votes
Widson Reis commented, August 29, 2023 10:07
Hi Ashwin Kaniyal,That's correct, this is the problem TPE solves. For the problem you mention, the third-party application used for the IVR needs to be able to exchange metadata with Talk. I think ...
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- Widson Reis
- Created August 29, 2023 10:07
- 0 votes
Widson Reis commented, August 28, 2023 12:35
Hi Reshma Patel,All data stored in the call object will be reportable in Explore eventually, but not yet on this version; we intend to tackle the Explore integration next. On the other hand, the ca...
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- Widson Reis
- Created August 28, 2023 12:35
- 0 votes
Widson Reis commented, August 24, 2023 12:26
Official comment
Hi Moa,If I understood correctly you would like the same agents to answer calls from lines 1, and 2, but at different times; say, for example, agents would only answer line 1 in the morning and lin...
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- Widson Reis
- Created August 24, 2023 12:26
- 0 votes
Widson Reis created an article, July 26, 2023 14:45
Announcing new Talk Partner Edition functionalities
1. Zendesk updates
2. Announcements
Announced on Rollout starts Rollout ends August 25, 2023 September 19, 2023 September 19, 2023 Talk Partner Edition (TPE) is a collection of APIs that enables developers to connect Comput...
- Widson Reis
- Edited August 25, 2023 13:56
- 9 followers
- 8 comments
- 1 vote
Widson Reis commented, July 07, 2023 14:42
Hi Rina, I can confirm that after careful prioritization, this now sits high on our roadmap. This is going to be part of a larger project aimed at enhancing the entire Call Console experience, whic...
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- Widson Reis
- Created July 07, 2023 14:42
- 0 votes
Widson Reis commented, May 15, 2023 13:37
Official comment
Hi Kimmie Nicas,I'm sorry to hear that you are having problems with calls dropping. From our experience, network issues are usually the culprit for this problem. However, we have also observed that...
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- Widson Reis
- Created May 15, 2023 13:37
- 0 votes
Widson Reis commented, April 13, 2023 11:33
Official comment
Hi Arvind Kanapathy, I found your ticket and, upon further analysis, helped our Support agent to put together a more comprehensive answer. You should receive a reply very soon. I hope this will mak...
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- Widson Reis
- Edited April 13, 2023 11:36
- 0 votes