
Widson Reis
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Last activity
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Activity overview
Latest activity by Widson Reis-
Widson Reis created an article,
New Talk Partner Edition capabilities released
Zendesk has a vast and robust set of public APIs that make it easy for developers to integrate tools such as CRM systems, e-commerce platforms, and automation software. For the specific requirement...
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Widson Reis commented,
Hi, here from the Talk Team!The ability to create conditions based on phone numbers is something we don't have in our roadmap just yet, but there's a simple workaround that should work for most cas...
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Widson Reis commented,
Official comment Hi Paul Cano,Thanks for bringing this problem to our attention. It is true that if the agent refreshes the browser at the precise moment that the call is ringing the call will be routed to the next...
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Widson Reis commented,
Hi Ashwin Kaniyal,That's correct, this is the problem TPE solves. For the problem you mention, the third-party application used for the IVR needs to be able to exchange metadata with Talk. I think ...
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Widson Reis commented,
Hi Reshma Patel,All data stored in the call object will be reportable in Explore eventually, but not yet on this version; we intend to tackle the Explore integration next. On the other hand, the ca...
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Widson Reis commented,
Official comment Hi Moa,If I understood correctly you would like the same agents to answer calls from lines 1, and 2, but at different times; say, for example, agents would only answer line 1 in the morning and lin...
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Widson Reis created an article,
Announcing new Talk Partner Edition functionalities
Announced on Rollout starts Rollout ends August 25, 2023 September 19, 2023 September 19, 2023 Talk Partner Edition (TPE) is a collection of APIs that enables developers to connect Comput...
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Widson Reis commented,
Hi Rina, I can confirm that after careful prioritization, this now sits high on our roadmap. This is going to be part of a larger project aimed at enhancing the entire Call Console experience, whic...
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Widson Reis commented,
Official comment Hi Kimmie Nicas,I'm sorry to hear that you are having problems with calls dropping. From our experience, network issues are usually the culprit for this problem. However, we have also observed that...
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Widson Reis commented,
Official comment Hi Arvind Kanapathy, I found your ticket and, upon further analysis, helped our Support agent to put together a more comprehensive answer. You should receive a reply very soon. I hope this will mak...