Widson Reis
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Last activity
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Activity overview
Latest activity by Widson Reis-
Widson Reis commented,
Official comment Hi Kirsty White,We couldn't agree more. Outbound dialling does not escalate well when the number of lines grows. This is definitely an area we want to improve as soon as possible.Maybe you already ...
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Widson Reis commented,
Official comment Hi Sachin Ghume,Thanks for your feedback! We understand that having more granular permissions would surely help certain customers and we will be looking into that in the future.
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Widson Reis commented,
Official comment Hi Christopher Powell,Thanks for your feedback.We don't have this feature just yet but we agree that it could be a useful one. We will be assessing it in the future.Best regards,
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Widson Reis commented,
Official comment Hi Chelsea VanSolkema,Thank you so much for your feedback!We acknowledge that the window of 24 hours may not be ideal for all customers all the time. We plan to review that in the future. Regarding...
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Widson Reis commented,
Official comment Hi Daniel,Thanks for the feedback! Our classic widget does not work exactly like that, but there's a partial workaround that maybe could solve your problem: the 'call us/callback request' widget (w...
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Widson Reis commented,
Official comment Hi Moran, Thanks for your feedback! Both are good suggestions indeed and we will consider them when re-designing the Live Talk dashboard.
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Widson Reis commented,
Official comment Hi Noora, Thanks for your feedback! We will surely consider your suggestion for future development.Regards,
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Widson Reis commented,
Official comment Hi,I think you would like to know that with the upcoming Omnichannel Routing some of these use cases will become possible. At first, our omnichannel will route calls (and other tasks) based on agen...
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Widson Reis commented,
Hi Kristin,When an agent sign out their state changes automatically to 'Offline'. However, and this is something you can explore in the short term, if instead of signing out the agent shuts down th...
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Widson Reis commented,
Hi Kristin, Yes, the callback widget only appears if there's at least one available agent to call back the customer and, again, offline agents are not considered to be available. I thought you woul...