Widson Reis

1. Community
2. Feedback - Voice (Talk)
3. Blind Transfers for Zendesk Talk

Hi Brayden We very much appreciate your comprehensive feedback. Currently, we have warm transfers to Agents and external lines and cold (blind) transfers to Groups. In 2024 we will start bringing b...

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• Widson Reis
• Created November 22, 2023 11:28
• 0 votes

1. Community
2. Feedback - Voice (Talk)
3. Real time audio streaming support - ZenDesk Talk

HI Matt Hill As Sean said, we will be implementing SIP in early 2024, but we don't have a date to share yet. As soon as we do, we are going to update this post.Regards

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• Widson Reis
• Created November 15, 2023 14:35
• 0 votes

1. Community
2. Zendesk Suite Q&A
3. IVR Ignores button presses

Hi David Gauthier, We appreciate your feedback and the time you and your team invested in trying to replicate this. May I ask you to raise a support ticket so our engineering team can investigate t...

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• Widson Reis
• Created November 15, 2023 12:16
• 0 votes

1. Community
2. Feedback - Voice (Talk)
3. Ticket created via talk doen't use different ticket form instead of default

Hi Gulzar Shikalgar, I see what you mean. I think you just need to add the condition "Ticket is created" to your trigger. See the screenshot:

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• Widson Reis
• Created October 24, 2023 11:59
• 0 votes

1. Community
2. Feedback - Voice (Talk)
3. Ticket created via talk doen't use different ticket form instead of default

Hi Gulzar Shikalgar,Have you tried to create a trigger that based on the channel of the ticket being "Phone Call Inbound" changes its form? Like the screenshot below:

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• Widson Reis
• Created October 12, 2023 09:49
• 0 votes

1. Community
2. Feedback - Voice (Talk)
3. Talk status changes to offline between tabs

Hi Brian Larson, I've created a follow-up ticket.

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• Widson Reis
• Edited October 10, 2023 10:34
• 0 votes

1. Community
2. Feedback - Voice (Talk)
3. Talk status changes to offline between tabs

Hi Brian Larson, My answers below, Do you mean multiple ticket tabs within a single browser tab for Zendesk? Or do you mean multiple browser tabs all for Zendesk tickets? We appear to be logged of...

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• Widson Reis
• Edited September 29, 2023 15:08
• 0 votes

1. Community
2. Feedback - Voice (Talk)
3. Talk status changes to offline between tabs

Hi Brian Larson, Matt Davis,To be clear: agents should not go offline on Talk just because they opened new/multiple tabs.  To understand what's happening, could you clarify how long agents are bein...

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• Widson Reis
• Edited September 26, 2023 08:45
• 0 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Ability to Use Phone Numbers as Conditions in Triggers/Automations

Hi, here from the Talk Team!The ability to create conditions based on phone numbers is something we don't have in our roadmap just yet, but there's a simple workaround that should work for most cas...

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• Widson Reis
• Edited September 15, 2023 08:31
• 0 votes

1. Community
2. Feedback - Voice (Talk)
3. Call avoidance - agent refreshes browser when receiving an incoming call

Hi Paul Cano,Thanks for bringing this problem to our attention. It is true that if the agent refreshes the browser at the precise moment that the call is ringing the call will be routed to the next...

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• Widson Reis
• Edited September 12, 2023 11:52
• 0 votes