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William Sedgwick
Joined Oct 16, 2021
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Last activity Dec 07, 2023
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Latest activity by William Sedgwick
William Sedgwick commented,
can you clone triggers? like you can is support
View comment · Posted Jul 17, 2023 · William Sedgwick
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William Sedgwick commented,
Where abouts is the signed in block in the themes?
thank you for helping
View comment · Posted Oct 03, 2022 · William Sedgwick
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William Sedgwick commented,
hi Dainne Kiara Lucena-Laxamana
i have made this change and it did not help as this changes what we would send out but not what is received
View comment · Posted Sep 14, 2022 · William Sedgwick
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William Sedgwick commented,
what to do when it is end users that pull the entire email chain in?
View comment · Posted Aug 25, 2022 · William Sedgwick
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William Sedgwick created a post,
allow templates to be visable within guide editor, this way you can see what the final article will look like an d can possibly edit the template as needed. currently when using templates they do not apear within the article editor and instead add content to the article as you are publishing it. this means that you cannot see what has been added or type around it
Posted Aug 01, 2022 · William Sedgwick
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William Sedgwick commented,
having another person respond happens every day and is completely normal for us, i dont understand why this is marked as phishing and why we cant choose to turn this off. Internally we have had many emails not beinng responded to for hours as agents are afraid to do anything with actual tickets because they have been marked as phishing
View comment · Posted Jul 27, 2022 · William Sedgwick
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William Sedgwick commented,
'The collaborator is notified when certain actions take place on those records',
How are the collaborators notified? , is it via email?
View comment · Posted Jul 12, 2022 · William Sedgwick
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William Sedgwick commented,
i need to delete 500 users and honestly without a search function this feature is entirely useless, and actually is taking me longer to use than just manually searching which is what im going back to.
also another thing ive noticed is if you select someone and move to another page then go back you have unselected them. i believe no one tried to use this feature before rolling it out
View comment · Edited Jun 10, 2022 · William Sedgwick
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William Sedgwick commented,
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William Sedgwick commented,
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