William Sedgwick

1. Community
2. Zendesk Suite Q&A
3. Show web widget/answer bot only to signed-in users?

Christopher Kennedy Where abouts is the signed in block in the themes? thank you for helping

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• William Sedgwick
• Created October 03, 2022 11:41
• 0 votes

1. Email
2. ...
3. How to solve issues with the email channel
4. Some agent responses pull the entire email chain into their response

hi Dainne Lucena i have made this change and it did not help as this changes what we would send out but not what is received 

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• William Sedgwick
• Created September 14, 2022 12:10
• 0 votes

1. Email
2. ...
3. How to solve issues with the email channel
4. Some agent responses pull the entire email chain into their response

what to do when it is end users that pull the entire email chain in?

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• William Sedgwick
• Created August 25, 2022 09:40
• 0 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Please give us a way to fully disable the "Phishing Risk" feature.

having another person respond happens every day and is completely normal for us, i dont understand why this is marked as phishing and why we cant choose to turn this off. Internally we have had man...

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• William Sedgwick
• Created July 27, 2022 13:14
• 0 votes

1. Sell
2. ...
3. Sell basics
4. Adding a collaborator to work with a lead, contact, or deal

'The collaborator is notified when certain actions take place on those records', How are the collaborators notified? , is it via email?

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• William Sedgwick
• Created July 12, 2022 11:04
• 0 votes

1. Community
2. Feedback - Admin Center
3. Bulk end user deletion

i need to delete 500 users and honestly without a search function this feature is entirely useless, and actually is taking me longer to use than just manually searching which is what im going back ...

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• William Sedgwick
• Edited June 10, 2022 14:02
• 0 votes

1. Community
2. Zendesk Suite Q&A
3. To add multiple CCs at once

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• William Sedgwick
• Created April 22, 2022 14:15
• 0 votes

1. Community
2. Zendesk Suite Q&A
3. To add multiple CCs at once

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• William Sedgwick
• Created April 22, 2022 13:37
• 0 votes

1. Community
2. Zendesk Suite Q&A
3. To add multiple CCs at once

Add CC isn't an option in the macro actions

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• William Sedgwick
• Created April 22, 2022 11:20
• 0 votes

1. Objects and rules
2. ...
3. Triggers and automations
4. Can I use triggers to automatically CC end users?

Heather Rommel bit of a dumb question but if i use the trigger body morgan has wrote:   {"ticket": {"additional_collaborators": [ user id, "user email", { "name": "user name", "email": "user email"...

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• William Sedgwick
• Created February 10, 2022 09:46
• 0 votes