William Sedgwick
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Recent activity by William Sedgwick-
guide templates to be visible in the article editor
allow templates to be visable within guide editor, this way you can see what the final article will look like an d can possibly edit the template as needed. currently when using templates they do n...
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Duplicate emails in feed/ email chains being pulled into zendesk
is anyone else having an issue where occasionally the entire email feed will be pulled in with an email and so each message is as long as the feed and fining the actual message coming in can be har...
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Zendesk Agent workspace seeing who is cced
CompletedIn the only workspace you could see where every email was sent to within the ticket. However you can now only see when and end user is doing this. so if people in cc get added at a later date witho...
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Zendesk Live Dashboard: Data Filters
Using the Live Dahboards are something we are wanting to be doing however without the ability to filter of groups, organizations, organization tags or agents the stats that the live dashboard can d...
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move ticket tabs between windows
Can there be a feature added to move support tickets between open windows of Zendesk or to open new tickets in a new tab so that can refer to other tickets easily by having them open in another win...
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Add Queries or Dashboards into articles
Can Zendesk add a way to embed dashboards or queries into an article. to allow specific data to be easily accessible to the customer