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Sylvia Moon

Joined Oct 22, 2021

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Last activity Jul 10, 2024

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ACTIVITY OVERVIEW

Latest activity by Sylvia Moon

Sylvia Moon commented,

CommentAccounts and billing

I've used and managed Zendesk instances since 2014. Access to this kind of logging has been a huge gap in Zendesk from the beginning. I'm astonished that an Enterprise class product would put this feature behind a paywall. This is a must have for any security conscious Enterprise. Really disappointing that Zendesk would throw clients trying to mitigate a security incident under the bus like this.

View comment · Posted Nov 30, 2023 · Sylvia Moon

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Sylvia Moon commented,

Community comment Feedback - Reporting and analytics (Explore)

Yes! This is a must! I was shocked to find that this isn't already possible.

View comment · Posted Mar 14, 2022 · Sylvia Moon

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Sylvia Moon commented,

Community comment Feedback - Ticketing system (Support)

This would be an incredibly useful feature. Looking forward to learning more.

View comment · Posted Aug 24, 2021 · Sylvia Moon

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