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Hi-Rez Studios Inc
Joined Dec 06, 2021
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Last activity Dec 28, 2023
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Latest activity by Hi-Rez Studios Inc
Hi-Rez Studios Inc created a post,
We have automated emails that go out to people when they reset passwords or make an account change. People are sometimes replying to these emails and it is generating a ticket, is there a trigger set up to stop this from creating a ticket, without breaking the rest of our system?
Posted Mar 11, 2022 · Hi-Rez Studios Inc
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Hi-Rez Studios Inc commented,
I set up 2 department hours and when the first shift had their hours start they got this error. But the hours had just started for them.Anyideas?
View comment · Posted Feb 23, 2022 · Hi-Rez Studios Inc
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Hi-Rez Studios Inc commented,
TYSM that helped. So do tickets just stay as OPENED even if they are no longer claimed by an agent, just in a group?
View comment · Posted Jan 31, 2022 · Hi-Rez Studios Inc
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Hi-Rez Studios Inc created a post,
In a view for one of my group, some of the new tickets are being shown as 'new' and assigned to ' - '.
While some are being assigned to the default group 'Support' and set to 'open'.
There doesn't show to be any previous owners so I can't figure out why these in particular are doing that.
Same view, same ticket type and tags and form. Different statuses.
Posted Jan 28, 2022 · Hi-Rez Studios Inc
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Hi-Rez Studios Inc commented,
Hi Sydney! Thank you for the comment. That is what I am using and setting the fields, but it isn't working that way when I test it out with a ticket. It may just be the way we have our fields set up.
Currently I have these conditions for the agents set just testing this one out .
But in the ticket area, I selected an account issue) it is still showing all these extra fields unlreated to that category.
Do I need to go in and tweak on the End User side as well? Or are there just more conditions I need to be adding? Some of the fields don't have a third option to create which is where I am stuck.
View comment · Posted Dec 07, 2021 · Hi-Rez Studios Inc
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Hi-Rez Studios Inc created a post,
I'm trying to set up conditions for my agents so that they don't see all the fields on the side when there is nothing filled out there.
If an end user selects Account issue questions, I don't want the agent to see technical and billing fields on the side as well cluttering the view.
I was told you can do this with conditions but I cannot get it to work thoughts?
Posted Dec 06, 2021 · Hi-Rez Studios Inc
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