Hi-Rez Studios Inc
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Total activity12
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Last activity
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Member since
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Following0 users
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Followed by0 users
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Activity overview
Latest activity by Hi-Rez Studios Inc-
Hi-Rez Studios Inc created a post,
Stop replies to automated emails from creating a ticket
We have automated emails that go out to people when they reset passwords or make an account change. People are sometimes replying to these emails and it is generating a ticket, is there a trigger ...
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Hi-Rez Studios Inc commented,
I set up 2 department hours and when the first shift had their hours start they got this error. But the hours had just started for them.Anyideas?
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Hi-Rez Studios Inc created a post,
Followers being added inconsistently with internal note tags
I witnessed this live. Sometimes when my agents @ another agent in their ticket it will add the agent as a follower, sometimes it does not. Anyone know how to fix this or what may be causing the in...
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Hi-Rez Studios Inc commented,
TYSM that helped. So do tickets just stay as OPENED even if they are no longer claimed by an agent, just in a group?
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Hi-Rez Studios Inc created a post,
Some new tickets set to new, some to open- why?
In a view for one of my group, some of the new tickets are being shown as 'new' and assigned to ' - '. While some are being assigned to the default group 'Support' and set to 'open'. There doesn'...
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Hi-Rez Studios Inc commented,
Hi Sydney! Thank you for the comment. That is what I am using and setting the fields, but it isn't working that way when I test it out with a ticket. It may just be the way we have our fields set u...
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Hi-Rez Studios Inc created a post,
Remove irrelevant fields for agents
AnsweredI'm trying to set up conditions for my agents so that they don't see all the fields on the side when there is nothing filled out there. If an end user selects Account issue questions, I don't want ...