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Pete

Joined Oct 16, 2021

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Last activity Sep 23, 2024

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ACTIVITY OVERVIEW

Latest activity by Pete

Pete commented,

Community comment Feedback - Ticketing system (Support)

It would also be great to have a way to copy/sync over custom objects from our production to an existing sandbox environment.  We like to test new functionalities to make sure its working right before rolling out to the production environment.  Not being able to easily replicate custom objects into sandbox makes that difficult to test.

View comment · Posted Sep 23, 2024 · Pete

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Pete created a post,

Post Feedback - Ticketing system (Support)

Is there a way to automatically remove CC from the ticket if the person/address being CC'ed has a specific domain?  Maybe by organization?

Posted Sep 20, 2024 · Pete

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Pete commented,

Community comment Discussion - Tips and best practices from the community

Hi Ifra Saqlain

I had previously used the below code to prefill and hide the subject and description field on our form but it stopped working.

  //Hiding description and subject lines from specific new request form
  var ticketForm = location.search.split('ticket_form_id=')[1];

if(ticketForm == 11425629164941) {
$('.form-field.request_subject').hide(); // Hide subject
$('.form-field.request_description').hide(); // Hide description
$('.form-field.request_collaborators_').hide(); // Hide CCs
$('.form-field.request-attachments').hide(); // Hide attachment upload
$('#request_subject').val('Comp Account Req'); // autofill subject
$('#request_description').val('Comp Account Req'); // autofill description
}

I tried using your example in this thread but it still didn't work.  Any chance you are able to help?

Thanks

View comment · Posted Jun 21, 2023 · Pete

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Pete commented,

CommentGlobal security and user access

Some of our agents use SSO while others do not.  The SSO option on our account is turned on.

Does this mean the resetting password email does not work?

Thanks

View comment · Posted Apr 28, 2023 · Pete

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Pete created a post,

Post Q&A - Tickets and email

Hello,

I know it's possible to route tickets based on the email address domain.  Is it possible to route tickets based just on an email suffix?  For example, we want to identify tickets ending with the suffix .gov and handled them differently.

Posted Jan 31, 2023 · Pete

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Pete commented,

Community comment Q&A - Tickets and email

I tried making the above changes and my agents are still not able to paste images into support tickets.  Instead, we keep getting the below error message

 

Image cannot be pasted due to authentication requirements

View comment · Posted Apr 06, 2022 · Pete

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