Pete
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Last activity
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Activity overview
Latest activity by Pete-
Pete commented,
Some of our agents use SSO while others do not. The SSO option on our account is turned on. Does this mean the resetting password email does not work? Thanks
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Pete created a post,
Ticket routing based on the suffix of requester email
AnsweredHello, I know it's possible to route tickets based on the email address domain. Is it possible to route tickets based just on an email suffix? For example, we want to identify tickets ending with...
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Pete commented,
I tried making the above changes and my agents are still not able to paste images into support tickets. Instead, we keep getting the below error message Image cannot be pasted due to authenticat...