Terence Tam
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Total activity16
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Last activity
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Member since
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Following0 users
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Activity overview
Latest activity by Terence Tam-
Terence Tam commented,
Hey there mfg~ I'm Terence, a product manager on the sandbox team.Just wanted to start by saying thank you for taking the time to reach out and detailing the need/use to differentiate sandbox from ...
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Terence Tam created a post,
Sandbox Creation Troubleshoot: Missing Ticket Data
IssuePremium Sandbox (Partial & Production) users. When creating a new Sandbox, some may find that their ticket data are not being replicated across from the production account. Resolution Any t...
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Terence Tam commented,
Hey Joel Hellman and PAUL STRAUSS!Just thought I'd follow up to let you guys know that you can now create Sandboxes of any tier up to your entitlement level!If you're on Zendesk Suite Enterprise Pl...
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Terence Tam created a post,
Support: Ticket Archiver in the Sandbox
What this is. It’s a good thing when things work. But it’s even better when things work faster and more efficiently. Zendesk archives closed tickets after 120 days to help improve the performance o...
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Terence Tam commented,
Hey Jorge Vargas Telles! Really appreciate you dropping by with your feedback/suggestion. Just an update, one of our superstar engineers have taken on this as a side project and we will definitely ...
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Terence Tam commented,
Hey Joel Hellman, thank you so much for your time in reaching out. The current behaviour is exactly how you've described it. Different types of Sandboxes are assigned to different plans. We underst...