Terence Tam
Zendesk Product Manager
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Recent activity by Terence Tam-
Sandbox Creation Troubleshoot: Missing Ticket Data
IssuePremium Sandbox (Partial & Production) users. When creating a new Sandbox, some may find that their ticket data are not being replicated across from the production account. Resolution Any t...
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Support: Ticket Archiver in the Sandbox
What this is. It’s a good thing when things work. But it’s even better when things work faster and more efficiently. Zendesk archives closed tickets after 120 days to help improve the performance o...