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sajid371 shaik

Joined Jan 12, 2022

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Last activity Jan 18, 2022

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sajid371 shaik commented,

CommentBuilding reports

Is there any way to exclude the time gap in the full resolution time from Solved to Re-open

Example: If a ticket got created on Day 1 and  solved on Day 1 and again the same ticket got re-opened on Day 3 and solved on day 3 . The full resolution time metric is calculating the time from day 1 to Day 3.

I want to exclude the time gap from Solved to re-open. Is there any way?

View comment · Posted Jan 18, 2022 · sajid371 shaik

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