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sajid371 shaik
Joined Jan 12, 2022
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Last activity Jan 18, 2022
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Latest activity by sajid371 shaik
sajid371 shaik commented,
CommentBuilding reports
Is there any way to exclude the time gap in the full resolution time from Solved to Re-open
Example: If a ticket got created on Day 1 and solved on Day 1 and again the same ticket got re-opened on Day 3 and solved on day 3 . The full resolution time metric is calculating the time from day 1 to Day 3.
I want to exclude the time gap from Solved to re-open. Is there any way?
View comment · Posted Jan 18, 2022 · sajid371 shaik
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