Connor Beatty

Please please please give admins or agents the ability to change the Tab Description from the Requester back to the ticket Title.

This is a recent change apparently and interrupts my workflow. Ticket Titles provide much more context than the Requester can. There are often multiple requests from the same user, or tickets that come in from services. Having the Requester as the tab description provides zero context if you get a receipt or confirmation from a service.

I look at ticket tabs to look for problems that need solving, and ticket Titles provide that context. They are also adjustable (let's say you need to change the title to better describe a problem).

The worst part is when opening a tab, you can see the ticket Title as the description for just a split second. Then the ticker Requester overwrites it.

Having even just a toggle to change the description to Titles instead of Requesters would be greatly appreciated.

I would like to participate in the Zoom conversation as well.