Mohan Sharma

We are also using a multi-select field in our ticket form but it is causing a separate row for all the ticket IDs where there is more than one value in the ticket.

I do understand the idea of separate rows but it is not the best practice to look at your data where you can see a separate row for the same ticket ID.

Ticket ID 1 , ["Multi-Select Value 1",""Multi-Select Value 2","Multi-Select Value 3"]

 

Rather than 

Ticket ID 1 , "Multi-Select Value 1"

Ticket ID 1 , "Multi-Select Value 2"

Ticket ID 1 , "Multi-Select Value 3"

 

Feel free to ask any questions :) would love it if somebody able to answer mine.