Luciana Telles Pereira De Gusmao
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Total activity14
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Last activity
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Activity overview
Latest activity by Luciana Telles Pereira De Gusmao-
Luciana Telles Pereira De Gusmao commented,
Oi Deniel, boa tarde! Para esse tipo de necessidade é necessário o apoio de um bot, ou mesmo um app, que abra a janela de comunicação.
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Luciana Telles Pereira De Gusmao commented,
Obrigada Pedro! É bom saber que a ordem das condições não é relevante, considerando o tempo de execução.
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Luciana Telles Pereira De Gusmao commented,
Considerando a Performance do Zendesk, quando utilizamos mais de um formulário e as demais condições serem relevantes somente no contexto de um formulário, devemos iniciar as condições com o formul...
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Luciana Telles Pereira De Gusmao commented,
Hello Linda, sorry for the short message. I was referring to custom fields, which must be referenced by IDs in ticket creation but can be referenced by key in user creation. I understand that the d...
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Luciana Telles Pereira De Gusmao created a post,
Inclusion of field key in ticket field
AnsweredI would like to know if the inclusion of the field key is in the Zendesk backlog, to be used by the ticket creation API instead of the field id, as it is in the user creation API.
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Luciana Telles Pereira De Gusmao created a post,
Ticket service group transfer notification
I would like to request that the Zendesk Support backlog include notification functionality, via the existing alert icons, to notify the arrival of new tickets from end users. This type of notifica...
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Luciana Telles Pereira De Gusmao commented,
We'd like to hear about solutions implemented by customers who chose to build their own solution for sending emails using Zendesk's api. Thank you in advance.
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Luciana Telles Pereira De Gusmao commented,
We also need to change the subject of the ticket, but it would be related to a composition of custom fields of the ticket with others that are standard and free text.It would be important for Suppo...