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Lawrence K
Joined Feb 17, 2022
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Last activity Nov 28, 2023
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Latest activity by Lawrence K
Lawrence K commented,
Community comment Feedback - Ticketing system (Support)
Gaurav Parbat Pleased to hear this is under consideration, but it feels like an essential action for all Zendesk agents to have access to, especially when reviewing and amending ticket tag data for reporting purposes. Currently we're missing months of crucial reports due to the inability to improve the tags of older tickets.
Do you have a timeline for when any such changes might be implemented in 2022?
View comment · Posted Feb 17, 2022 · Lawrence K
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