Basyl Durnan
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Last activity
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Activity overview
Latest activity by Basyl Durnan-
Basyl Durnan created a post,
Manage archived or outdated guide articles
Currently, when an article is out of date or archived and no longer should be hyperlinked throughout the guide, we manually have to go through all possible articles where it is linked and remove or...
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Basyl Durnan commented,
If we are planning to archive an article, how can we see where all it is referenced in our guide to re-direct those links to the now archrived article?
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Basyl Durnan commented,
Agreed- we have only have a handful of people authorized to publish public content, so being able to limit a light agent from publishing articles is critical. As it stands now, we cannot grant any ...
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Basyl Durnan commented,
I was really surprised to just discover this as well. We often ask subject-matter experts to review our articles and 1 hour assumes they are free to do so in the next hour. A few business days woul...
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Basyl Durnan commented,
For any one else who finds this page and the above doesn't seem to be their problem, we realized that it was due to "resolution" not including unsolved tickets. Once we filtered for only solved or ...
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Basyl Durnan commented,
Thank you for sharing this! We too had an issue and your validation worked.
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Basyl Durnan commented,
I struggled a bit with the above advice. I ended up making a Calculated Attribute for our needs with the below formula, which appears to be working well. RIGHTPART([Requester email],(LENGTH([Reque...