Basyl Durnan

1. Explore
2. ...
3. Building and customizing queries
4. Why is my "First reply time" higher than "First resolution time" in my Explore report?

For any one else who finds this page and the above doesn't seem to be their problem, we realized that it was due to "resolution" not including unsolved tickets. Once we filtered for only solved or ...

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• Basyl Durnan
• Created July 01, 2022 12:41
• 0 votes

1. Community
2. Feedback - Ticketing System (Support)
3. URL Regex Field suggestion is wrong

Thank you for sharing this! We too had an issue and your validation worked.

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• Basyl Durnan
• Created June 28, 2022 16:01
• 0 votes

1. Explore
2. ...
3. Building and customizing queries
4. Can I report on user email addresses in Explore?

I struggled a bit with the above advice. I ended up making a Calculated Attribute for our needs with the below formula, which appears to be working well. RIGHTPART([Requester email],(LENGTH([Reque...

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• Basyl Durnan
• Edited May 31, 2022 16:48
• 1 vote