Shaun Murray
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Last activity
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Activity overview
Latest activity by Shaun Murray-
Shaun Murray commented,
Hi Gabriel Manlapig, I have read and commented on the article you linked, and another Zendesk Customer Care Gab has asked me to put in a support ticket to resolve this bug. If it is expected to ref...
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Shaun Murray commented,
Authenticated agents and anonymous users will see the https://yoursubdomain.zendesk.com URL on the login page. This is not exactly ideal, but not really a big problem. However, when customers click...
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Shaun Murray commented,
Jennifer Gillespie My company is encountering the same issue. It is especially confusing for customers logging into our second help center since it redirects to the subdomain of our main one for th...
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Shaun Murray commented,
Hi Rohan Gupta, You are correct, I was referring to the skills time-out not being functional (requiring available agents to do things in ZD constantly makes it nearly useless, I'd love ZD to be the...
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Shaun Murray commented,
You could likely use it for that, it seems like a useful idea. Here's and example of how we would use it: 1 Sales, 2 Support Then 1 Yes to post call survey, 2 No to post call survey. (This wouldn't...
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Shaun Murray commented,
This is just one more reason I wish Omnichannel routed calls to agents who aren't actively making changes in Zendesk so we could actually use it... The use case we would have for this is post-call ...
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Shaun Murray commented,
Hi Chin, {{ticket.ticket_field_option_title_<field ID number>}} is the placeholder you will want for those.
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Shaun Murray commented,
Hello all! My company is working on migrating to messaging but I cannot find one answer. When converting from the Web Widget (Classic) to the new Web Widget will we need to change the script on our...
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Shaun Murray commented,
I am trying to use a custom number field as a placeholder for another number field. It fails validation and won't let me save the trigger because placeholders aren't numbers. Is there any workaroun...
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Shaun Murray commented,
Thank you, Dane, I ended up using a drop-down field which can be set using placeholders, and any drop-down fields apply the selected option as a tag. This is working well for our use case (where we...