Shaun Murray
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Total activity53
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Last activity
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Member since
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Following0 users
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Votes18
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Activity overview
Latest activity by Shaun Murray-
Shaun Murray commented,
Barry, I personally think this should be configurable per skill. However, with the omission of backup groups for Talk in Omnichannel routing, we would prefer to have it try to route to an agent wit...
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Shaun Murray commented,
Brandy Valenzuela, This update was announced last week and is actually released now and has some amazing benefits. However, they did decide to implement some pretty serious compromises to use it (s...
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Shaun Murray commented,
First, this omnichannel routing has some great features! My company would love to be able to prioritize tickets in the queue, and we miss not being able to control calls when they are in the queue ...
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Shaun Murray commented,
It would be amazing to have this basic functionality in Explore! The "Setting reminders to review and verify articles" linked above is not as powerful as Explore's ability to email reports on a sch...
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Shaun Murray commented,
My company could use this as well. One example is for us to email an outage distribution list in our company when there are outages. If we use a target in the trigger and someone responds it create...
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Shaun Murray commented,
Thank you for the update Neil!
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Shaun Murray commented,
Hello Neil Weldon. Do you possibly have an update on the timeline for these changes? We are to the point of looking for a new phone provider because of several problems with Talk, but this update y...
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Shaun Murray commented,
I do not see these talk routing features in the Early access programs at this point. Do you have an update on when they will be put into effect?
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Shaun Murray commented,
Still waiting for an update on this.
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Shaun Murray commented,
Is there a way to search the Agent Forwarding numbers? Our agents often move around between desks and we have had problems where one agent did not remove a number from their call forwarding and ano...