Shaun Murray
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Total activity64
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Last activity
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Activity overview
Latest activity by Shaun Murray-
Shaun Murray commented,
Thank you, Dane, I ended up using a drop-down field which can be set using placeholders, and any drop-down fields apply the selected option as a tag. This is working well for our use case (where we...
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Shaun Murray created a post,
Use Placeholders in Add Tags action
I would like to use a placeholder as part of a tag in the add tags action of a trigger. Is this something that is possible?
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Shaun Murray commented,
I would like to hide specific groups in the Assignee field from some groups. We have two brands and have some brand-specific groups set up. We have some agents (usually new agents still learning th...
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Shaun Murray commented,
Barry, I personally think this should be configurable per skill. However, with the omission of backup groups for Talk in Omnichannel routing, we would prefer to have it try to route to an agent wit...
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Shaun Murray commented,
Brandy Valenzuela, This update was announced last week and is actually released now and has some amazing benefits. However, they did decide to implement some pretty serious compromises to use it (s...
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Shaun Murray commented,
First, this omnichannel routing has some great features! My company would love to be able to prioritize tickets in the queue, and we miss not being able to control calls when they are in the queue ...
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Shaun Murray commented,
My company could use this as well. One example is for us to email an outage distribution list in our company when there are outages. If we use a target in the trigger and someone responds it create...
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Shaun Murray commented,
Thank you for the update Neil!
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Shaun Murray commented,
Hello Neil Weldon. Do you possibly have an update on the timeline for these changes? We are to the point of looking for a new phone provider because of several problems with Talk, but this update y...
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Shaun Murray commented,
I do not see these talk routing features in the Early access programs at this point. Do you have an update on when they will be put into effect?