Shaun Murray
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Total activity41
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Last activity
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Activity overview
Latest activity by Shaun Murray-
Shaun Murray commented,
It would be amazing to have this basic functionality in Explore! The "Setting reminders to review and verify articles" linked above is not as powerful as Explore's ability to email reports on a sch...
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Shaun Murray commented,
My company could use this as well. One example is for us to email an outage distribution list in our company when there are outages. If we use a target in the trigger and someone responds it create...
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Shaun Murray commented,
Thank you for the update Neil!
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Shaun Murray commented,
Hello Neil Weldon. Do you possibly have an update on the timeline for these changes? We are to the point of looking for a new phone provider because of several problems with Talk, but this update y...
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Shaun Murray commented,
I do not see these talk routing features in the Early access programs at this point. Do you have an update on when they will be put into effect?
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Shaun Murray commented,
Still waiting for an update on this.
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Shaun Murray commented,
Is there a way to search the Agent Forwarding numbers? Our agents often move around between desks and we have had problems where one agent did not remove a number from their call forwarding and ano...
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Shaun Murray commented,
That does work. Thanks Dave!
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Shaun Murray commented,
A trigger would be ideal because automations will take up to an hour to apply the tag. I do not see any way to run triggers based on the ticket description though, just the latest ticket comment an...
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Shaun Murray commented,
You can also use automation to look at the ticket description and create tags based on specific things in the description. Then report in Explore based on those tags.