Shaun Murray
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Recent activity by Shaun Murray-
That does work. Thanks Dave!
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A trigger would be ideal because automations will take up to an hour to apply the tag. I do not see any way to run triggers based on the ticket description though, just the latest ticket comment an...
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You can also use automation to look at the ticket description and create tags based on specific things in the description. Then report in Explore based on those tags.
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Are there any plans to allow us to choose the Hold greeting for external phone numbers? Currently it plays the "Default" greeting and I cannot find a way to change it.
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Adding my voice to the choir. We would love to see BCC as an option. Could allow us to BCC a partner when we send emails to customers so they are in the loop but customers cannot email them directly.
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Focus mode already does this. https://support.zendesk.com/hc/en-us/articles/4408835750042 However, I have found that it can sometimes think an agent is still in a Messaging conversation after finis...