Shaun Murray
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Recent activity by Shaun Murray-
Hi Chin, {{ticket.ticket_field_option_title_<field ID number>}} is the placeholder you will want for those.
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Hi Barry Neary Thank you for letting us know it is on the roadmap to address. My company was planning to switch to Omnichannel with Skill Based routing this month, but we will be needing to delay u...
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Hi Barry Neary Thank you for the frank and swift answer! So it is not working in the way the article states. Please amend the article to prevent companies from switching to Omnichannel expecting th...
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My company is planning to switch to Omnichannel this month. We had put it off until Skills-Based Routing and Skills timeouts were available. If this feature is not working for Talk we will have to ...
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Hello all! My company is working on migrating to messaging but I cannot find one answer. When converting from the Web Widget (Classic) to the new Web Widget will we need to change the script on our...
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I am trying to use a custom number field as a placeholder for another number field. It fails validation and won't let me save the trigger because placeholders aren't numbers. Is there any workaroun...
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Thank you, Dane, I ended up using a drop-down field which can be set using placeholders, and any drop-down fields apply the selected option as a tag. This is working well for our use case (where we...
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I would like to hide specific groups in the Assignee field from some groups. We have two brands and have some brand-specific groups set up. We have some agents (usually new agents still learning th...
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Barry, I personally think this should be configurable per skill. However, with the omission of backup groups for Talk in Omnichannel routing, we would prefer to have it try to route to an agent wit...
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Brandy Valenzuela, This update was announced last week and is actually released now and has some amazing benefits. However, they did decide to implement some pretty serious compromises to use it (s...