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Sebastiaan Cools

Joined Sep 29, 2022

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Last activity Dec 10, 2024

Zendesk Luminary

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ACTIVITY OVERVIEW

Latest activity by Sebastiaan Cools

Sebastiaan Cools commented,

CommentTicket automation and collaboration

Will the redaction suggestions also come for other languages than English? 

And if they do, is there a timeline?

View comment · Posted Dec 10, 2024 · Sebastiaan Cools

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Sebastiaan Cools commented,

CommentUsing help center search

is it possible to have the crawler search a SharePoint site with authentication?

View comment · Posted Jun 10, 2024 · Sebastiaan Cools

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Sebastiaan Cools commented,

CommentTicket automation and collaboration

Hi, our DPO asks if the AI model also checks attachments?

does the intent model also check attached documents for tone and information?

and if so, does it check all types of attachments like documents but also attached images?

View comment · Posted May 13, 2024 · Sebastiaan Cools

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Sebastiaan Cools commented,

CommentCustomer service best practices and recipes

Is there a way to check in explore if agents are using these features?

can I make a report in explore to check how many times the expand feature is used or a suggested macro was used via these features instead of the normal macro selector?

View comment · Posted May 13, 2024 · Sebastiaan Cools

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Sebastiaan Cools commented,

CommentTicket automation and collaboration

Hi,

 

is there a time-frame suggestion list we can check for which language will be coming available?

99% of our tickets are in Dutch and we are looking forward to having this feature available.

 

Kind regards,

Sebbe

View comment · Posted May 08, 2024 · Sebastiaan Cools

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Sebastiaan Cools commented,

Community comment Feedback - Ticketing system (Support)

has there been any progress in this request?

View comment · Posted Jul 14, 2023 · Sebastiaan Cools

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