Gerardo
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Total activity103
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Last activity
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Member since
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Following0 users
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Votes41
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Activity overview
Latest activity by Gerardo-
Gerardo created a post,
Digital calls reporting, how to identify the digital line
Hi, How to identify in Explorer or reporting how many and from which digital line the call was made from? For now we only see the calls made from a phone number. Is there are a workaround
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Gerardo commented,
Hi, What does Not answered calls mean?
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Gerardo created a post,
Digital calls, priorities calls routing
AnsweredWe would like to set up priorities or call to which group receives first the calls. for now we can choose only primary group and the rest follows. We want to have an option to choose the flow routi...
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Gerardo commented,
+1 vote, possible to edit multiple schedule at once with just selecting which schedule to change. Ideal would be to keep it automatically for each year, like for christmas. Maybe an option like rep...
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Gerardo commented,
Thanks for the tips Tony I will consider this option, if there are any other idea happy to hear it. Sydney Neubauer I see that the transcript is possible to have only for voicemail recordings. We ...
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Gerardo created a post,
How to hide call recordings?
AnsweredHi, We want to hide call recordings on tickets to agents, how can we do that, is there any workaround to filter those tickets? or any app in the marketplace that can help? Thanks for any suggestion
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Gerardo commented,
Agree with everyone, an extra option voicemessages for holidays.
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Gerardo created a post,
How to identify call recordings in tickets?
AnsweredHi, How can I identify if a call ticket has a recording? is there a way to add a Tag to filter those tickets? Is there a way to hide those tickets for agents, as we do not want them to see the rec...
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Gerardo commented,
Hi, I agree with all the comments here, it would be ideal to have the option to limit to listen to agents the call recordings. We just need them for training and quality reasons, in this case is no...
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Gerardo commented,
Hi, Is there a way to set a voicemail option when holidays, for now I need to change the voicemail message every time manually if it is for outside business hours or holidays. Or do you have any ...