Gerardo
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Total activity154
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Last activity
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Votes58
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Activity overview
Latest activity by Gerardo-
Gerardo commented,
Hi, I agree to this, Ideal would have also a condition based on metrics example ticket SLA Next reply time breached or Agent working time breached.
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Gerardo commented,
Hi there, Is there a way to filter the SLA for reply and solving time? Ideal would be to have a view for each. Or a to add a tag dedicated to one of both breached. Or a way to prioritize one to a...
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Gerardo commented,
Hi Heather Rommel, We followed all the steps above and thank you for this powerful hint. I have a question about this part We get the error that the account is not authorized, we add the email of ...
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Gerardo commented,
Hi Jordan Lester, Thanks a lot for the hint, I am very interested, but we are not using messaging, we still use chat. Therefor I believe, we can not participate, as it is in the requires.
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Gerardo commented,
Hi, why no community moderator of Zendesk had some thoughts on this topic? Can we get a feedback?
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Gerardo commented,
Hi, Is it possible to change the question of the survey? Is the place holder by default?
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Gerardo commented,
Hey CJ Johnson, Thanks for the hint, is this something only for me personally, not applicable for all agents right?
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Gerardo created a post,
access to personal ticket views as admin
Hi, Is there a way me as admin to access personal views created by agents? Is it possible to give access to views, only to specific persons not an entire group only?
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Gerardo created a post,
Offline form active even when it is not enabled in settings
Hi, We currently have an issue regarding our web widget (Classic). Activating the help center or the answer bot, we have automatically when agents are online on chat but some departements are offli...
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Gerardo created a post,
MIgrating to agent workspace
Hi, We are considering to migrate to the new agent workspace. In this prospective I have some doubts. I did not find any information about integrations, api connections or any downloaded app. W...