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Alex Mashinski's Avatar

Alex Mashinski

Joined May 16, 2024

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Last activity Jan 22, 2025

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ACTIVITY OVERVIEW

Latest activity by Alex Mashinski

Alex Mashinski commented,

CommentAI agents and automation best practices

This is a great step in the right direction. Is there by chance any API ability to surface an endpoint around chat wait time. We are looking to utilize this to show an offering of the quickest route to contact in support. 

View comment · Posted Jan 22, 2025 · Alex Mashinski

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Alex Mashinski commented,

CommentZendesk messaging

Are there any thoughts towards allowing multiple third-party bots? We use multiple Brands and want to leverage different bots instances across those.

View comment · Posted May 16, 2024 · Alex Mashinski

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