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Natalia Lutsevich
Joined Jan 04, 2022
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Last activity Jul 20, 2022
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Latest activity by Natalia Lutsevich
Natalia Lutsevich commented,
Same question about this warning. Upvoted.
View comment · Posted Jun 29, 2022 · Natalia Lutsevich
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Natalia Lutsevich commented,
Hello @... in the article on the screenshot there is trigger condition Channel is Messaging however I don't find the same condition in my trigger.
Here is the screenshot of what I see:
Also we are routing our clients generally by Country and then transfer them to a right agent not by Nature of Issue. So the question: Is it possible to prepopulate/prefill Country field using GeoIP or something that will track user's location? As a perfect solution we would like our customers just to see two fields Name and Email and hide a country field.
There is not much info about it in Zendesk.
View comment · Posted May 19, 2022 · Natalia Lutsevich
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Natalia Lutsevich commented,
Yes, I totally agree. Recently there is a mass spam attack going on. It's been one month and we cannot do anything about it. When we Suspend access of the user, after a while he's still able to send us bunch of spam.
Zendesk, are you going to do anything about it?
View comment · Posted Apr 14, 2022 · Natalia Lutsevich
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Natalia Lutsevich commented,
Same problem here. What can be done?
View comment · Posted Apr 12, 2022 · Natalia Lutsevich
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Natalia Lutsevich commented,
I confirm what CJ Johnson said. After upgrading to Agent Workspace, in the chat we cannot see user's info about IP, country and platform they use.
I can only see that info about our agents.
Please clarify this.
A lot of things depend on the user's platform and country when our agents chat with them.
View comment · Posted Feb 21, 2022 · Natalia Lutsevich
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Natalia Lutsevich commented,
+1 please do it asap. Indeed critical for the business.
View comment · Posted Feb 16, 2022 · Natalia Lutsevich
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Natalia Lutsevich commented,
the metric public comments represent all public comments on a ticket, including both end-user and agent public comments.
Are you sure about that? I did a report on Zendesk Explore and it turned out that Public comments include only agent's replies.
View comment · Posted Jan 04, 2022 · Natalia Lutsevich
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