Elevate Admin

Total activity

22
Last activity

April 13, 2022 08:18
Member since

October 16, 2021 09:35
Following

0 users
Followed by

0 users
Votes

3
Subscriptions

9

Activity overview

Latest activity by Elevate Admin

Elevate Admin created a post, April 13, 2022 08:18
New Admin Centre Team Pages
Answered
1. Community
2. Feedback - Admin Center
Please add a way to clearly show which team are taking up agent seats/silences - this is sorely needed.
- Elevate Admin
- Created April 13, 2022 08:18
- 6 followers
- 3 comments
- 3 votes
Elevate Admin commented, March 21, 2022 08:38
Hi DJ, Would there be a way to create a more restricted role without taking up agent seats? To clarify, I am not looking to add permissions, rather, to take them away further...
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- Elevate Admin
- Created March 21, 2022 08:38
- 0 votes
Elevate Admin commented, March 21, 2022 05:06
Hi DJ - Is there a way to create an even more restricted role and for it to not take up agent seats? I wish to further the limit light agent role, or create a more limited role that doesn't take ...
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- Elevate Admin
- Created March 21, 2022 05:06
- 0 votes
Elevate Admin commented, March 17, 2022 05:12
I would like to turn off some features for Light Agents - currently my options are greyed out. The most pressing are the lights agents ability to view customer lists - as this is a data privacy ri...
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- Elevate Admin
- Created March 17, 2022 05:12
- 1 vote
Elevate Admin created a post, March 02, 2022 08:03
How do I disable the "Feature Usages" panel for certain roles/agents?
1. Community
2. Zendesk Suite Q&A
Hi, I have a multibrand set up in Zendesk. Each brand has a group of agents, sitting in different offices globally. Agents are restricted to being only able to see information and tickets related...
- Elevate Admin
- Created March 02, 2022 08:03
- 2 followers
- 1 comment
- 0 votes
Elevate Admin commented, February 07, 2022 01:32
Hello, I have the same requirements too but am on the support enterprise suite plan. I can't edit those settings for light agent users as mentioned above - they are greyed out and un-clickable. An...
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- Elevate Admin
- Created February 07, 2022 01:32
- 0 votes
Elevate Admin commented, November 03, 2021 03:11
Hi, can this be rectified yet? It is very odd that this works for most channels but whatsapp.
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- Elevate Admin
- Created November 03, 2021 03:11
- 0 votes
Elevate Admin commented, October 19, 2021 05:49
How would I use triggers for time? Would this be something else? For example, I want agents to take an action 2 weeks after the last contact. How would I do time based triggers?
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- Elevate Admin
- Created October 19, 2021 05:49
- 0 votes
Elevate Admin created a post, October 18, 2021 08:20
IVR Language Selecting - Voicemail cannot be assigned to the correct language
1. Community
2. Zendesk Suite Q&A
I use an IVR menu to have callers select the right language. Once they select their language, their call gets routed to an operator who speaks their language. If there are no operators available ...
- Elevate Admin
- Created October 18, 2021 08:20
- 1 follower
- 0 comments
- 2 votes
Elevate Admin commented, October 04, 2021 09:05
Can visibility of this be restricted by agent group? This is sorely needed, especially for multi-brand set ups.
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- Elevate Admin
- Created October 04, 2021 09:05
- 1 vote