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Jake Partee

Joined Oct 16, 2021

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Last activity Oct 22, 2021

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ACTIVITY OVERVIEW

Latest activity by Jake Partee

Jake Partee created a post,

Post Feedback - Ticketing system (Support)

Hello, 

As a Zendesk user, It would be awesome if I could have it set up where my Support account creates tickets with an ID like (Example) "IL-887348" instead of just numbers like "1029 or 102" (examples). 

Is this possible?

Posted Jun 22, 2021 · Jake Partee

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Jake Partee commented,

Community comment Feedback - Ticketing system (Support)

Definitely understand where you are coming from. Except I would want it to update my customer that their profile was updated, not agents 

View comment · Posted Jun 22, 2021 · Jake Partee

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Jake Partee created a post,

Post Feedback - Ticketing system (Support)

Hi There, 

As a Zendesk user, It would be awesome if I could Integrate Phone.com into my Zendesk account to create call tickets and voicemail tickets without having to do it manually. 

Is this already planned or does Zendesk need to gather more feedback? 

~ Jake

Posted Jun 22, 2021 · Jake Partee

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Jake Partee commented,

Community comment Feedback - Ticketing system (Support)

Is there any update from Zendesk Engineering Team? 

View comment · Posted Jun 19, 2021 · Jake Partee

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Jake Partee commented,

Community comment Feedback - Ticketing system (Support)

I am definitely interested in seeing a feature to add extra security for agent accounts like TFA or Mobile App Authentication from Zendesk App(s)

View comment · Posted Jun 17, 2021 · Jake Partee

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