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Megan Kalman

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Latest activity by Megan Kalman
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    Megan Kalman commented,

    1. Support
    2. ...
    3. Ticket management
    4. About system ticket rules

    I can't figure out the logic as to why we would want tickets to automatically be set to Open when they are assigned to agents. "Open" indicates that someone is working on the request. We have group...

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    • Megan Kalman
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