Megan Kalman
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Total activity22
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Last activity
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Activity overview
Latest activity by Megan Kalman-
Megan Kalman commented,
We stress to agents to always warm transfer customer calls when possible to avoid the client needing to resell or explain what it is what they are calling about. The only way that a call can be war...
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Megan Kalman commented,
I can't figure out the logic as to why we would want tickets to automatically be set to Open when they are assigned to agents. "Open" indicates that someone is working on the request. We have group...