TJ Pais

1. Community
2. Feedback - Ticketing System (Support)
3. Creating Subgroups to Manage Departments

Hi Alina, I added a meeting to discuss my Use Case. I would like to see and discuss how your feature could assist with Reporting. I added more information to this thread. https://support.zendesk.co...

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• TJ Pais
• Edited November 16, 2021 21:43
• 0 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Grouping Groups / Add Hierarchy to groups

Hi Alina,  Group 1 = Manager 1 + team Group 2 = Manager 2 + team Group 3 = Manager 3 + team Group 4 = Manager 4 + team Group 5 = Manager 5 + team Group 6 = Director + Groups ( 1 to 3) Group 7 = Exe...

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• TJ Pais
• Created August 27, 2021 20:52
• 0 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Grouping Groups / Add Hierarchy to groups

The requirements I have so far would be: Group 1 = Manager 1 + Team(A + B +C)  Sub Group 1.1 = Team A Sub Group 1.2 = Team B Sub Group 1.3 = Team C   Group 2 = Manager 2 + Team (D + E + F) Sub Gro...

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• TJ Pais
• Created August 26, 2021 22:31
• 0 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Grouping Groups / Add Hierarchy to groups

Is there a timeline for this feature? Or an app in the marketplace that help with this?

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• TJ Pais
• Created August 25, 2021 23:04
• 0 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Creating Subgroups to Manage Departments

This would be great. Is there any timeline for such a feature?

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• TJ Pais
• Created August 25, 2021 23:03
• 0 votes