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Simon Stone
Joined Jul 18, 2024
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Last activity Aug 09, 2024
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Latest activity by Simon Stone
Simon Stone commented,
I'm on an IT team that supports 4 businesses, each with its own zendesk instance which means to support those 4 instances I am paying US$2208 for seats per year. (1 x Support\Team and 3 x Support\Professional)
There should 100% be a light account for management and support for a Zendesk instance, since my role plays no part in processing tickets or interacting with customers.
View comment · Posted Aug 09, 2024 · Simon Stone
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Simon Stone commented,
100% agree that this should be possible. In my industry, we are required to not collect unsolicited PII and sensitive data, and if a customer is foolish enough to include that in the subject line, then we have no choice but to delete the ticket and resubmit with the customer information removed, but at the same time we are not permitted to arbitrarily delete tickets from the system.
View comment · Posted Jul 23, 2024 · Simon Stone
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Simon Stone commented,
What about when a customer emails a request to zendesk and includes sensitive data in the email subject line? It seems like there is no way to redact data from the Ticket Subject…
View comment · Posted Jul 18, 2024 · Simon Stone
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