Ben
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Total activity33
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Last activity
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Member since
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Following0 users
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Votes14
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Activity overview
Latest activity by Ben-
Ben commented,
Heather Rommel Oh wow!!! You don't get paid for this or compensation of any kind?
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Ben commented,
Do you run Zendesk for your company or something? Very confused... I thought moderators worked for Zendesk and thus would be able to see this type of stuff. Are you saying you are actually a Zendes...
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Ben commented,
Heather Rommel Yep, I've made an internal comment using that hack, but it is a super messy hack approach. It fails often, you have to convert comments into a specific format, and now I get emails a...
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Ben commented,
Do you have a form I can fill out? I don't want to just post in a forum and watch it go nowhere. I don't believe that does anything, if you have proof please prove it with a customer(s) who had a r...
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Ben commented,
Ethan Grundleger I am kinda dumbfounded Zendesk doesn't have this. I am using an app called Deadline in their marketplace to do this, but timezones are universal so it is hard to do in some cases...
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Ben commented,
I had to setup api targets and other mess to do this but they don't work perfectly. It BLOWS my mind that Zendesk doesn't have this. As agents can't see key communications with customers. Instead t...
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Ben commented,
I am having an issue I can't figure out. 1. Inside Zendesk if I create a new ticket for a customer manually it works great and emails the client as expected. 2. If I forward an email into Zendesk...
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Ben commented,
I need this as well. Given that Zendesk limits storage I need a way to do this and clear attachments at specific stages so that we don't run out of the hidden space limits you have.
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Ben commented,
Ya same here, this is so crucial and this is one of the main reasons we are not sure if we can go with Zendesk over the competition as we vet the platform. We are looking at addons but unclear if t...