Morten Frisch
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Last activity
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Activity overview
Latest activity by Morten Frisch-
Morten Frisch commented,
I have created a work-around trigger for this that does the trick: Conditions:Ticket IS CreatedChannel IS Closed TicketCurrent user IS NOT (agent) Actions:Email user - (requester)Email subject - Un...
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Morten Frisch commented,
Hi, I am trying to adjust our business logic so that the Ticket Form used for ticket creation is chosen based on which Group routing is done in our TALK IVR.Today all incoming calls, regardless of ...