Morten Frisch

1. Community
2. Feedback - Ticketing System (Support)
3. Disable / Un-check 'Create follow-up' option

I have created a work-around trigger for this that does the trick: Conditions:Ticket IS CreatedChannel IS Closed TicketCurrent user IS NOT (agent) Actions:Email user - (requester)Email subject - Un...

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• Morten Frisch
• Edited May 05, 2022 14:06
• 2 votes

1. Talk
2. ...
3. Talk basics
4. Understanding how Talk calls become tickets

Hi, I am trying to adjust our business logic so that the Ticket Form used for ticket creation is chosen based on which Group routing is done in our TALK IVR.Today all incoming calls, regardless of ...

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• Morten Frisch
• Edited November 13, 2021 14:30
• 1 vote