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David Drysdale

Joined Oct 12, 2022

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Last activity Nov 30, 2022

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Latest activity by David Drysdale

David Drysdale commented,

CommentBusiness rules

Hi team, we have a lot of internal staff emailing our support desk - and a few different inboxes with different email addresses (e.g. planning@... support@... sales@....) 

Is there a way to restrict a trigger to tickets being received in Support at a particular address (Ticket: Received at doesn't seem to be the right call?) e.g. support@...

Similarly can we prevent a trigger firing if tickets are received from address on a specific domain so our internal teams don't receive them?

View comment · Posted Nov 30, 2022 · David Drysdale

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David Drysdale commented,

CommentUsing AI agents for email and web form

Hey team, a few questions:

1) Is it possible to change the text for:
'Do any of these articles answer your question?'
'Does this articles answer your question?'
'Yes, close my request'

2) Where does the feedback go if a customer replies 'No' ?

3) Is it possible to turn off closing the ticket if the customer replies 'Yes' ? We'd like to keep tickets open as a safety net while we build confidence with Answer Bot.

View comment · Posted Oct 12, 2022 · David Drysdale

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