David Falé
Zendesk Product Manager
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Last activity
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Activity overview
Latest activity by David Falé-
David Falé commented,
Hi Oliver,We are only supporting Retail and Ecommerce industries (B2C) for the time being. You can check the industry-related requirements here. These are the same for both Intelligent triage and S...
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David Falé commented,
Hi Sos Abazyan!Yes, you can change the intent field values but be careful not to subvert the meaning of the intent. Please note that the underlying intent tag will always remain with its original n...