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David Falé

Zendesk Product Manager
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Latest activity by David Falé
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    David Falé created an article,

    Announcing the Zendesk automated triage EAP

    We’re thrilled to announce an early access program (EAP) for a new and powerful way to triage tickets with Zendesk. What is automated triage? Automated triage uses artificial intelligence (AI) to e...