David Falé
Zendesk Product Manager
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Activity overview
Latest activity by David Falé-
David Falé commented,
Hi Oliver,We are only supporting Retail and Ecommerce industries (B2C) for the time being. You can check the industry-related requirements here. These are the same for both Intelligent triage and S...
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David Falé created an article,
Announcing intelligent triage and smart assist for retail
Announced on Rollout on October 5, 2022 October 5, 2022 This announcement includes the following topics: What’s changing? Why is Zendesk making this change? What are the requirements for...
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David Falé commented,
Hi Sos Abazyan!Yes, you can change the intent field values but be careful not to subvert the meaning of the intent. Please note that the underlying intent tag will always remain with its original n...