Tony
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Activity overview
Latest activity by Tony-
Tony created an article,
Why aren't all my custom fields appearing as options in Flow Builder?
Question I want to add custom fields to the Transfer to agent flow step using Flow Builder. Why aren't all my custom fields appearing as options? Answer Only text or dropdown custom field types can...
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Tony commented,
Hi there!This is Tony from Zendesk. The code you are using right now should attach contextual data when submitting a user query, as you can see here. I believe you are looking for something that wi...
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Tony commented,
Hi Julia,if you add or remove fields, it will have a retroactive effect even on your closed tickets. For instance, if we add a checkbox field, and then we add it to the main form, when you look at ...
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Tony commented,
Hi Gerardo, There isn't a way to identify a ticket that has a recording besides the recording itself, and you wouldn't be able to tag a call automatically whether it has a recording or not. While t...
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Tony commented,
Hi Drew, In the example you shared with us, there is no mandatory condition that has to be: if ticket is created or if ticket is updated. Triggers in Zendesk only work if they have this very condit...