Tony
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Total activity107
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Last activity
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Activity overview
Latest activity by Tony-
Tony commented,
Hi Miguel,thank you very much for your feedback. We really appreciate that. Best,
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Tony commented,
Hi Joao,according to the reply that was provided: The email address of the end user will not be visible in Agent Workspace initially. This is also a limitation that we are actively working to remov...
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Tony commented,
Hi Alan,thank you very much for your feedback. We really appreciate these and they help us to grow. Best,
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Tony created an article,
Can I get performance issues if I exceed my storage limit?
Question If I exceed my storage limit, could it cause performance issues in my Zendesk account? Answer No, Zendesk is a SaaS product. Performance does not depend on individual account usage limits....
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Tony created an article,
How can I identify tickets with large attachments?
Question How can I find tickets with big attachments? Answer It is not possible to pull a list of tickets by attachment size. However, you can use advanced search or the APIs to pull a list of all ...
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Tony commented,
Hi Jimmy,usually the user is automatically added to new organizations if you user mapped the email domain and the user is newly created. But as it is now, I believe there is no way to limit this fe...
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Tony commented,
Hi there,if you are referring to user mapping, this should only work when you add a domain or multiple domains to the specific organization. If you don't, then new users will not be mapped, as we c...
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Tony commented,
Hi there, you can upload your list of leads/contacts/deals via CSV. For more information, please have a look at this article. Best,
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Tony commented,
Hi Oren,thank you very much for your feedback. We really appreciate. They help us grow. Best,
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Tony commented,
Hi Marlon,did you try to see if the images show if the article is visible to everyone? I think that should work when those are visible and not restricted, and I believe it is intended. You can reac...