Tony
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Last activity
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Activity overview
Latest activity by Tony-
Tony commented,
Hi Ryan,before answering to your question, after some tests, I can say the department IDs and the Support group ID have the very same ID on creation. For instance, by using the department endpoint ...
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Tony commented,
Hi Stephen,thank you very much for your feedback. I understand your point. I'll forward this feedback to our product team. As it is now, deletions in Explore are irreversible and cannot be recovere...
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Tony commented,
Hi Stephen,I'm sorry to hear that one of your colleagues cancelled your report by mistake. Explore does have different access level, that can be defined on the role itself. If you are using a custo...
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Tony commented,
Hi Allison,absolutely. It is definitely possible to assign these requests to a specific group. These are tickets where triggers can fire on them. For instance, every knowledge article requested, cr...
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Tony commented,
Hi Tim,it is possible to add filters to live data, but they are limited to the specific list you can find on the drop-down menu while creating or editing a dashboard. In this article you can find o...
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Tony created an article,
How can I change the order of values in my Explore report?
Question My report is displaying results in default formatting. How can I change the order of my values in my Explore report? Answer You can use renamed sets and ordered sets to change the displaye...
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Tony commented,
Hi Daniel,thank you for sharing these specific details. They were quite helpful in narrowing down your question. As it is now, it is only possible to apply the conditional formatting to the metric ...
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Tony commented,
Hi Daniel,I think that should be possible. Here I see an example on how to change the background colour based on IF/ELSE conditions. I also think this article might help you out. You can find inter...
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Tony commented,
Hi Sabena, so, if you are experiencing the same situation as Rebecca, then you may want to get your developers involved to better get where the issue is located. By having a look at the code, every...
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Tony commented,
Hi Judy,We suggest that you reach out to our Customer Support, so we can have a closer look at the query that you are working on. I see you created a ticket with us already. We will get back to yo...