Afabio Junior
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Total activity14
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Last activity
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Activity overview
Latest activity by Afabio Junior-
Afabio Junior commented,
Hi Oliver, If you are talking about the system field "Skills", you have an option to hide it by following the steps in this article: https://support.zendesk.com/hc/en-us/articles/4408838892826-Usin...
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Afabio Junior commented,
Hi there Claudiu O. The article you have mentioned is now available: https://support.zendesk.com/hc/en-us/articles/4437701145498-Can-I-restrict-a-ticket-form-to-agents-in-a-specific-group-I hope it...
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Afabio Junior commented,
Hi William, For such scenarios of a feature not working as expected I believe the best alternative is to troubleshoot further this behavior in a ticket. I can see internally that you already have a...
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Afabio Junior commented,
Hi there Hanif, You have a couple of options when performing a Full Data Export from your Zendesk account: 1. You can do a Full JSON or Full XML export by going to Admin > Manage > Reports. Choose ...
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Afabio Junior commented,
Olá Albino Vas,Como você pode ver nesse anúncio: Anúncio de remoção dos alvos HTTP e conversão para webhooks, apenas os Alvos HTTP serão afetados. Sendo assim, Alvos da URL, continuarão funcionando...
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Afabio Junior commented,
Hi there Yitang Wang,Please note, this conversion process only applies to HTTP Targets. Other types of targets are not being converted at this time.In addition, all HTTP targets created from Zendes...
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Afabio Junior commented,
Hey there, StephenWhen a brand is deleted, all of its content is deleted with it. As you can see in the following image below, when you are performing this action a pop-up window message appears to...
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Afabio Junior commented,
Hello Riley,>> To export your macros, you can perform the following steps to get them via API:1. you need to be logged in as Admin or Agent of your ZD account.2. open this link XYZ.zendesk.com/api/...
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Afabio Junior commented,
Hello Whitney, Thank you for reaching out.According to the table below, at the moment there is no configuration available to let just some end-users have the ability to see all organization tickets...