Afabio Junior

1. Zendesk Suite
2. Using Built by Zendesk apps
3. Installing and using the Ticket Field Manager app

Hi Oliver, If you are talking about the system field "Skills", you have an option to hide it by following the steps in this article: https://support.zendesk.com/hc/en-us/articles/4408838892826-Usin...

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• Afabio Junior
• Created March 31, 2022 15:27
• 0 votes

1. Support
2. ...
3. Tickets
4. Understanding and optimizing ticket forms

Hi there Claudiu O. The article you have mentioned is now available: https://support.zendesk.com/hc/en-us/articles/4437701145498-Can-I-restrict-a-ticket-form-to-agents-in-a-specific-group-I hope it...

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• Afabio Junior
• Created March 08, 2022 13:49
• 1 vote

1. Guide
2. ...
3. Working with Answer Bot
4. Using Article Recommendations with your web forms

Hi William, For such scenarios of a feature not working as expected I believe the best alternative is to troubleshoot further this behavior in a ticket. I can see internally that you already have a...

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• Afabio Junior
• Created February 16, 2022 10:25
• 0 votes

1. Community
2. Zendesk Suite Q&A
3. Exporting Solved Tickets with Comments in Excel Format

Hi there Hanif, You have a couple of options when performing a Full Data Export from your Zendesk account: 1. You can do a Full JSON or Full XML export by going to Admin > Manage > Reports. Choose ...

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• Afabio Junior
• Created February 02, 2022 17:56
• 0 votes

1. Support
2. ...
3. Expanda seu Zendesk
4. Conversão de alvos HTTP em webhooks

Olá Albino Vas,Como você pode ver nesse anúncio: Anúncio de remoção dos alvos HTTP e conversão para webhooks, apenas os Alvos HTTP serão afetados. Sendo assim, Alvos da URL, continuarão funcionando...

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• Afabio Junior
• Created January 27, 2022 15:38
• 0 votes

1. Support
2. ...
3. Erweitern Sie Zendesk
4. Konvertieren von HTTP-Zielen in Webhooks

Hi there Yitang Wang,Please note, this conversion process only applies to HTTP Targets. Other types of targets are not being converted at this time.In addition, all HTTP targets created from Zendes...

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• Afabio Junior
• Created January 25, 2022 18:57
• 1 vote

1. Support
2. ...
3. Tickets
4. Deactivating and deleting brands

Hey there, StephenWhen a brand is deleted, all of its content is deleted with it. As you can see in the following image below, when you are performing this action a pop-up window message appears to...

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• Afabio Junior
• Created December 24, 2021 11:52
• 0 votes

1. Support
2. ...
3. Tickets
4. How can I pull a list of all my macros from Zendesk?

Hello Riley,>> To export your macros, you can perform the following steps to get them via API:1. you need to be logged in as Admin or Agent of your ZD account.2. open this link XYZ.zendesk.com/api/...

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• Afabio Junior
• Created December 24, 2021 10:40
• 1 vote

1. Support
2. ...
3. Users, groups, and organizations
4. What is the difference between ticket access at the organization level and user level?

Hello Whitney, Thank you for reaching out.According to the table below, at the moment there is no configuration available to let just some end-users have the ability to see all organization tickets...

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• Afabio Junior
• Created October 29, 2021 13:41
• 0 votes