Afabio Junior

1. Community
2. Português do Brasil Comunidade
3. Cobrança indevida

Olá, Marcelo. Eu espero que você esteja bem e sinto muito pelo problema relatado. Vejo que o mesmo problema relatado já foi resolvido de forma satisfatória. Caso você tenha algum outro assunto para...

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• Afabio Junior
• Created May 30, 2023 11:46
• 0 votes

1. Agent guide
2. Ticket automation and collaboration
3. Creating side conversations

Hi Jason, You can make it work by using the correct placeholder. If it is for the email address for an example, you can use ticket.organization.custom_fields.<field_key> Please, notice that you sho...

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• Afabio Junior
• Created February 23, 2023 18:47
• 0 votes

1. Guide
2. ...
3. Working with articles in the knowledge base
4. Verifying articles that need review

Hi Josh, Related to your concern, you can manually unverify articles right after creating them manually as per the image below:  There is no specific setting to make new articles unverified automat...

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• Afabio Junior
• Created February 17, 2023 11:33
• 0 votes

1. Community
2. Português do Brasil Comunidade
3. Cancelar assinatura

Olá, Luciana Alves. Para cancelar sua assinatura, por favor, siga os passos do artigo abaixo:Como cancelo a minha conta?Caso você esteja enfrentando algum problema ao seguir os passos do artigo aci...

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• Afabio Junior
• Created February 09, 2023 09:23
• 0 votes

1. Apps and integrations
2. ...
3. Using Built by Zendesk apps
4. Installing and using the Ticket Field Manager app

Hi Oliver, If you are talking about the system field "Skills", you have an option to hide it by following the steps in this article: https://support.zendesk.com/hc/en-us/articles/4408838892826-Usin...

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• Afabio Junior
• Created March 31, 2022 15:27
• 0 votes

1. Support
2. ...
3. Ticket customization
4. Understanding and optimizing ticket forms

Hi there Claudiu O. The article you have mentioned is now available: https://support.zendesk.com/hc/en-us/articles/4437701145498-Can-I-restrict-a-ticket-form-to-agents-in-a-specific-group-I hope it...

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• Afabio Junior
• Created March 08, 2022 13:49
• 1 vote

1. Bots and automation
2. Zendesk bot documentation
3. Using autoreplies with articles for web forms

Hi William, For such scenarios of a feature not working as expected I believe the best alternative is to troubleshoot further this behavior in a ticket. I can see internally that you already have a...

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• Afabio Junior
• Created February 16, 2022 10:25
• 0 votes

1. Community
2. Zendesk Suite Q&A
3. Exporting Solved Tickets with Comments in Excel Format

Hi there Hanif, You have a couple of options when performing a Full Data Export from your Zendesk account: 1. You can do a Full JSON or Full XML export by going to Admin > Manage > Reports. Choose ...

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• Afabio Junior
• Created February 02, 2022 17:56
• 1 vote

1. Support
2. ...
3. Ticket management
4. Deactivating and deleting brands

Hey there, StephenWhen a brand is deleted, all of its content is deleted with it. As you can see in the following image below, when you are performing this action a pop-up window message appears to...

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• Afabio Junior
• Created December 24, 2021 11:52
• 0 votes

1. Support
2. ...
3. Service Level Agreements (SLA), macros, and CSAT
4. How can I pull a list of all my macros from Zendesk?

Hello Riley,>> To export your macros, you can perform the following steps to get them via API:1. you need to be logged in as Admin or Agent of your ZD account.2. open this link XYZ.zendesk.com/api/...

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• Afabio Junior
• Created December 24, 2021 10:40
• 1 vote