Nacho Santana
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Total activity37
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Last activity
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Member since
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Following0 users
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Followed by1 user
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Votes0
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Subscriptions9
Activity overview
Latest activity by Nacho Santana-
Nacho Santana commented,
Hello Deblina,I have answered on the ticket that you have opened with us. Please review my reply and we can continue the investigation on the ticket.
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Nacho Santana commented,
Hello Andrew,It is not possible to modify that message natively in Zendesk. I will recommend leaving your feedback with your use case. We value your opinion, and the product owner will review this ...
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Nacho Santana commented,
Hi Dan,It could be the permission, only Guide admins and article authors can create content tags in articles. For more information, please refer to this article.I hope this help. If you still need ...
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Nacho Santana commented,
Hi Boyoon, In the case of a community post, the option "related to" will be visible on the edit window and not on the creation page. Once you have created the post, go to the settings on the right-...
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Nacho Santana commented,
Hello Roshni,Once the agent has a "display name" set in their personal settings. Any shortcut that include the placeholder , in their message, will show the agent's "display name". I hope this info...
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Nacho Santana commented,
Hello Ashley, There is no native functionality in the support interface that allow you to just make a comment visible to a particular segment or user tag. You can use segments to restrict access to...
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Nacho Santana commented,
Hola Moisés,Le recomiendo revisar este artículo donde puede encontrar los formatos que son aceptados. En caso de que, usando uno de estos formatos, le siga dando error, no dude en contactar nuestr...
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Nacho Santana commented,
Hello Micaela,This could be happening due to the view permission settings. To be able to help you I will need more information, for this reason I have created a ticket on your behalf for us to furt...
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Nacho Santana commented,
Hello Johnson,It is possible to create multiple ticket forms. For more information, please review this article.Please be aware that his functionality is only included in subscriptions of Zendesk Su...
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Nacho Santana commented,
Hello Darren,As of the moment, there is no native way to set up a trigger or automation to notify the user that they have been added as a follower on the ticket. Notification is currently limited t...