Lisa Tam
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Total activity25
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Last activity
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Member since
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Activity overview
Latest activity by Lisa Tam-
Lisa Tam commented,
Hi Masako, Thanks for the feedback suggestion. We have some updates coming next year (H1) to help end users locate the answers to their problems quicker by typing in a new question and the bot will...
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Lisa Tam commented,
Hi Conor Jordan Thanks for sharing your feedback. Can you tell me more about the problem you want to solve with linking users to the landing page?
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Lisa Tam commented,
Official comment Hi there, Thank you for the feedback. We understand the current out of the box feedback flow does not provide insights to help understand if the bot are successfully solving your customers problems...
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Lisa Tam commented,
Official comment Hey there, Thanks for your suggestion. We understand the Flow Builder's automatic translations may not always be ideal and having more control here can help. I'll log this one for future considerat...
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Lisa Tam commented,
Hi Brianne, Thank you for sharing your feedback! We understand the current fallback flow experience can be frustrating for end users. However we currently do have plans to provide more configurable...
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Lisa Tam commented,
Hey there! Thank you for the feedback. We understand that managing large flows can be difficult and time consuming. We currently have plans for next year to improve this experience, making it easi...
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Lisa Tam commented,
Hi Paul Kiersey, Thank you for the suggestion! At this stage there are no immediate plans to support Finnish language but I will take your feedback in for future consideration. Thanks!
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Lisa Tam commented,
Hi Rebecka Linnér Thank you for the feedback! We understand enabling end users to return to Answer Bot with subsequent questions is beneficial as it may result in faster resolutions. We will take t...
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Lisa Tam commented,
Official comment Hi Conor Jordan The feedback flow is currently not customizable but it is something we are planning to support in the near future where you can customize the text or disable it.
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Lisa Tam commented,
Hi Dustin Swayne It is currently not possible to configure a step to start over. The start over option is only available with the feedback step. However we have plans in future to make improvements...