Lisa Tam

1. Community
2. Feedback - Chat and Messaging (Chat)
3. Hyperlinking within bot flow

Hey all,  Thanks for taking the time to provide your feedback. We have button links coming soon in Q1 2023 that will help solve this problem where a URL can be displayed as a button for the end-use...

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• Lisa Tam
• Created December 19, 2022 05:45
• 0 votes

1. Community
2. Feedback - Chat and Messaging (Chat)
3. Regex in bot fields

Hi Niels,Thanks for submitting your feedback. Supporting regex is something we are looking to explore for 2023. Can you elaborate on the use cases and the type of regex you would need?  

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• Lisa Tam
• Created November 08, 2022 01:05
• 0 votes

1. Community
2. Feedback - Chat and Messaging (Chat)
3. Flowbuilder Feedback: Functionality to set order of Answers

Thanks for confirming. The reordering of Answers is something we would like to support and we will look to explore this further in 2023.

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• Lisa Tam
• Created October 20, 2022 23:52
• 0 votes

1. Community
2. Feedback - Chat and Messaging (Chat)
3. Please add a branching function by API acquisition variable to Flow-builder

Hi ToshihikoThank you for sharing your feedback. Supporting branching based on variable conditions is definitely on our roadmap for 2023 and will help with the use case you have shared there. At th...

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• Lisa Tam
• Created October 13, 2022 02:30
• 1 vote

1. Community
2. Feedback - Chat and Messaging (Chat)
3. Flowbuilder Feedback: Functionality to set order of Answers

Hi Simon,Thank you for sharing your feedback. Can I clarify that you are referring to the answers pinned to the bot's greetings shown here,

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• Lisa Tam
• Created October 13, 2022 02:25
• 0 votes

1. Community
2. Feedback - Chat and Messaging (Chat)
3. Messaging Web Widget: Flow Builder > Automatically Transfer to Agent if customer had to "Start Over" more than once

Hi Harper, Thanks for sharing your feedback. We have some updates coming in Q4 that may help with the problem you're describing here where the fallback experience will be configurable. You can appe...

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• Lisa Tam
• Created October 06, 2022 00:33
• 2 votes

1. Community
2. Feedback - Chat and Messaging (Chat)
3. Messaging Web Widget: allow custom fields to be skipped in Agent Transfer if the field is optional in Support

Hi Harper, Thank you for sharing your feedback. We will take this feedback into consideration for future product iterations. 

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• Lisa Tam
• Created September 08, 2022 06:25
• 0 votes

1. Community
2. Feedback - Chat and Messaging (Chat)
3. Add "Back" step in "Flow Builder"

Hi all, thank you for sharing your feedback on the "Restart" and "Back" buttons. We will take this into consideration as we continue to iterate on the experience. A couple of questions I have to en...

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• Lisa Tam
• Edited September 02, 2022 03:24
• 3 votes

1. Zendesk updates
2. Announcements
3. New Flow Builder features

Hi Anton,Yes we absolutely have plans to support Collect information support for Social Channel and our teams are currently working on it right now. At this stage, it looks like it will be availabl...

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• Lisa Tam
• Created August 24, 2022 03:54
• 1 vote

1. Community
2. Feedback - Chat and Messaging (Chat)
3. Disable automatic translation warning

Hi Antoni,Thanks for sharing your feedback. We currently have plans to provide admins with the ability to customise the translations, giving them full control over the translations. I don't have th...

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• Lisa Tam
• Created August 08, 2022 00:51
• 1 vote