Lisa Tam

1. Community
2. Feedback - Chat and Messaging (Chat)
3. Messaging Web Widget: allow custom fields to be skipped in Agent Transfer if the field is optional in Support

Hi Harper, Thank you for sharing your feedback. We will take this feedback into consideration for future product iterations. 

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• Lisa Tam
• Created September 08, 2022 06:25
• 0 votes

1. Community
2. Feedback - Chat and Messaging (Chat)
3. Add "Back" step in "Flow Builder"

Hi all, thank you for sharing your feedback on the "Restart" and "Back" buttons. We will take this into consideration as we continue to iterate on the experience. A couple of questions I have to en...

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• Lisa Tam
• Edited September 02, 2022 03:24
• 1 vote

1. Zendesk updates
2. Announcements
3. New Flow Builder features

Hi Anton,Yes we absolutely have plans to support Collect information support for Social Channel and our teams are currently working on it right now. At this stage, it looks like it will be availabl...

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• Lisa Tam
• Created August 24, 2022 03:54
• 0 votes

1. Community
2. Feedback - Chat and Messaging (Chat)
3. Disable automatic translation warning

Hi Antoni,Thanks for sharing your feedback. We currently have plans to provide admins with the ability to customise the translations, giving them full control over the translations. I don't have th...

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• Lisa Tam
• Created August 08, 2022 00:51
• 1 vote

1. Community
2. Feedback - Chat and Messaging (Chat)
3. Multiple starting points for Flow Builder

Thanks for the detailed explanation, it makes a ton of sense to direct the users to the right bot answer depending on the page they're on. The good news is we have some exciting updates coming wher...

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• Lisa Tam
• Created August 04, 2022 00:41
• 0 votes

1. Community
2. Feedback - Chat and Messaging (Chat)
3. Multiple starting points for Flow Builder

Hey Tim,Thank you for taking the time to provide us with some product feedback. To help me better understand the story #1 and 2, can you elaborate on how the end-user will interact with the link? W...

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• Lisa Tam
• Created July 29, 2022 05:14
• 0 votes

1. Community
2. Feedback - Chat and Messaging (Chat)
3. Using Macros in Chat Bot

Hi David,Thank you for the feedback. I can see this being valuable to admins to save time in building their bots by reusing content that has been already created. Can you share some examples of wha...

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• Lisa Tam
• Created July 29, 2022 04:57
• 0 votes

1. Community
2. Feedback - Chat and Messaging (Chat)
3. Option to switch between formal and informal AI Answers (Siezen/Duzen)

Hi Victoria,Thanks for the feedback. We have plans early next year to support custom translations where admins can customise the translation, overriding system-generated translations. Hopefully, th...

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• Lisa Tam
• Created July 29, 2022 00:00
• 0 votes

1. Community
2. Feedback - Chat and Messaging (Chat)
3. Messaging bot exporting

Hi Garegin,We currently have plans to support custom translations for next year in H1 where admins can manually customise the translations overriding system-generated translations.  Can you tell me...

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• Lisa Tam
• Created July 28, 2022 23:55
• 0 votes

1. Community
2. Feedback - Chat and Messaging (Chat)
3. Option to replace AnswerBot Icon in Flowbuilder

Hey Simon,Thanks for the feedback. Custom Avatar is something we plan to support but I can't give an exact timeline at this stage.

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• Lisa Tam
• Created July 28, 2022 23:49
• 0 votes