Lisa Tam
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Total activity59
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Last activity
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Activity overview
Latest activity by Lisa Tam-
Lisa Tam commented,
Hi Sebastian, Thank you for the feedback. Providing engaging experiences for end-users is something we have been hearing a lot from our customers and the great news is we have plans to start provid...
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Lisa Tam commented,
Hi Pedro,It's planned for H2. In the interim, there is a workaround where you can use data capture and support triggers to route the end-user to a specific group.
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Lisa Tam commented,
Hi Shayan Moussawi Greetings messages should be translated if you have auto-translation enabled. What you're describing there sounds like there could be a bug. Please raise a ticket with our Advoca...
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Lisa Tam commented,
Hi Luiz, The feedback flow has been removed as we will be replacing this with a configurable feedback step in the near future. If you wish to replicate this step, you can manually add a Present opt...
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Lisa Tam commented,
Hi Dan,Which feature are you referring to? If it's the improved bot building experience, this is currently being rolled out across the regions and will complete by end of this week. Social channels...
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Lisa Tam commented,
Hey Jonathan. We are making changes to the feedback step, making it configurable. This will be implemented in 2 phases: With the first release (June 1, 2022), the unconfigurable feedback flow has ...
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Lisa Tam commented,
Hey Phil. With this new experience, if you are using the ootb greetings, we encourage end-users to just ask their question and the bot can find the answer. They no longer need to keep navigating th...
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Lisa Tam commented,
Hey Katie,We have some updates coming in June where you can build separate flows to address individual customer questions. You can then train the bot to recognise the types of questions to respond ...
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Lisa Tam commented,
Hi Vemmal & Jason, It's currently not possible to add a "Back" button in Flow Builder. However, we do have some exciting updates coming in June to help end-users find their answers quicker. The bot...
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Lisa Tam commented,
Hey William, Thanks for sharing your feedback. We currently have plans on the roadmap to introduce flow tagging where you can assign tags at any stage in the flow. You can then use triggers to rout...