Lisa Tam
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Total activity156
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Last activity
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Activity overview
Latest activity by Lisa Tam-
Lisa Tam commented,
Hi Matthieu, it's the latter, where you can configure the bot to make an API call to callback data from a 3rd-party system
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Lisa Tam created an article,
Announcing dynamic conversation experience with Zendesk bots
Announced on Rollout starts Rollout ends November 21, 2023 November 17, 2023 November 21, 2022 We are excited to announce our latest enhancement for conversation bots - dynamic conve...
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Lisa Tam commented,
Official comment Hi all,Thanks for sharing your feedback on this topic. This is now on our roadmap for next year Q1, 2024, where we are planning to start with an initial release to support free-text messages that l...
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Lisa Tam commented,
Official comment Hi Mike,Thanks for sharing your feedback. Currently, the bot does not support 'Wait for Response'. For the list of steps the bot supports today, you can refer to this article.I have captured this f...
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Lisa Tam commented,
Official comment Hi Antoine,Thanks for the feedback. We are exploring custom translations to give admins greater control over the language of bot messages. At this stage it's sitting on the roadmap for H1 2024
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Lisa Tam commented,
Hi Tim LederThanks for sharing your feedback. I would love to dig in and understand more about the specific types of functions you will require and the use cases they are required for. This will h...
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Lisa Tam commented,
Hi Mike,Thanks for sharing your feedback. This limit is in place to ensure no publishing issues will occur and also to keep the canvas performance optimised where it can be edited with no signific...
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Lisa Tam commented,
Official comment Hi all,Thanks for sharing your feedback. The ability to export and upload custom translations is on the roadmap for H1, 24 and the ability to import/export bots between instances is also on the roa...
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Lisa Tam commented,
Official comment Hi Abdelhameed. It's possible to achieve this use case by following these two steps Add tags to the ticket when the end user is transferred to an agent. For details on how to do this see this arti...
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Lisa Tam commented,
Ahmed Zaid "If the bot can't understand a question" clarification response will occur once, and if an answer can't be found after the end-user has clarified their question, then the "If there's no ...