Nuna Baby Essentials

1. Community
2. Feedback - Ticketing System (Support)
3. Dynamic Content Search Bar

This would be a huge enhancement if possible. The placeholder is our reference point for all DC so its extremely cumbersome to attempt to identify a variant of the DC to search with when we already...

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• Nuna Baby Essentials
• Created December 14, 2021 20:09
• 2 votes

1. Support
2. ...
3. Spam and suspended tickets
4. Can I edit the suspended tickets view?

A follow up question to this: what reporting options are available for suspended tickets data? Can we build an Explore Dashboard that we could use to get additional insight into each suspended tick...

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• Nuna Baby Essentials
• Created March 08, 2022 13:47
• 1 vote

1. Email
2. General questions about email and email template
3. Can I be notified by email before a task ticket's due date?

Does the "local time zone" mean the Agent's local time zone or the entire ZD instance's local time zone? Also, is there is a way to "clear out" the due date selection on a Task ticket?

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• Nuna Baby Essentials
• Created February 18, 2022 20:43
• 1 vote

1. Community
2. Feedback - Ticketing System (Support)
3. Using an Automation to Reopen Tickets on a Specific Date

Thanks Dave, you're 100% right that this will solve my question! 

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• Nuna Baby Essentials
• Created February 17, 2022 14:36
• 0 votes

1. Talk
2. ...
3. How to get help with SMS for Text
4. How can I send a text to customers on a ticket that originated in a non-SMS channel?

My organization just set this up and it looks like its working great however I did notice one oddity. It doesn't look like the Events tab on tickets indicates that this trigger is running to send t...

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• Nuna Baby Essentials
• Created February 14, 2022 15:27
• 0 votes