Nuna Baby Essentials
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Recent activity by Nuna Baby Essentials-
More Detail in the Suspended Tickets default View
Because the Suspended Tickets view is a default view that cannot be edited, we're unable to add additional fields to display that would be helpful for our instance. Use Case: Our instance includes ...
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Using an Automation to Reopen Tickets on a Specific Date
Our team does utilize "Task" type of tickets to setup an Outlook calendar reminder of when an On-Hold ticket needs further action. We'd love it if there was some sort of a field we could use (simil...
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SMS Trigger - Event History Updates Needed
My organization is successfully using a Ticket Field/Trigger (from the recommendation of https://support.zendesk.com/hc/en-us/articles/4408835524506-How-can-I-send-a-text-to-customers-on-a-ticket-t...
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Zendesk Support - Ticket Field - Date option enhancement
Can we have the option to customize the Date Format when creating a Ticket Field using that option? Use Case Example: We have teams working internationally so the format of date fields is different...
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Feature Request - Sound when Call is Connected
Not plannedWhenever a call is connected there is a beep that indicates the call has fully connected. We'd like to be able to customize the sound that is made or even remove the beeping sound as it does not pr...