Nuna Baby Essentials
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Total activity31
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Last activity
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Activity overview
Latest activity by Nuna Baby Essentials-
Nuna Baby Essentials commented,
A follow up question to this: what reporting options are available for suspended tickets data? Can we build an Explore Dashboard that we could use to get additional insight into each suspended tick...
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Nuna Baby Essentials created a post,
More Detail in the Suspended Tickets default View
Because the Suspended Tickets view is a default view that cannot be edited, we're unable to add additional fields to display that would be helpful for our instance. Use Case: Our instance includes ...
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Nuna Baby Essentials commented,
Does the "local time zone" mean the Agent's local time zone or the entire ZD instance's local time zone? Also, is there is a way to "clear out" the due date selection on a Task ticket?
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Nuna Baby Essentials commented,
Thanks Dave, you're 100% right that this will solve my question!
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Nuna Baby Essentials created a post,
Using an Automation to Reopen Tickets on a Specific Date
Our team does utilize "Task" type of tickets to setup an Outlook calendar reminder of when an On-Hold ticket needs further action. We'd love it if there was some sort of a field we could use (simil...
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Nuna Baby Essentials created a post,
SMS Trigger - Event History Updates Needed
My organization is successfully using a Ticket Field/Trigger (from the recommendation of https://support.zendesk.com/hc/en-us/articles/4408835524506-How-can-I-send-a-text-to-customers-on-a-ticket-t...
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Nuna Baby Essentials commented,
My organization just set this up and it looks like its working great however I did notice one oddity. It doesn't look like the Events tab on tickets indicates that this trigger is running to send t...
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Nuna Baby Essentials commented,
This would be a huge enhancement if possible. The placeholder is our reference point for all DC so its extremely cumbersome to attempt to identify a variant of the DC to search with when we already...
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Nuna Baby Essentials created a post,
Zendesk Support - Ticket Field - Date option enhancement
Can we have the option to customize the Date Format when creating a Ticket Field using that option? Use Case Example: We have teams working internationally so the format of date fields is different...
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Nuna Baby Essentials created a post,
Feature Request - Sound when Call is Connected
Not plannedWhenever a call is connected there is a beep that indicates the call has fully connected. We'd like to be able to customize the sound that is made or even remove the beeping sound as it does not pr...