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Amanda L.

Joined Aug 03, 2022

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Last activity Apr 30, 2024

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ACTIVITY OVERVIEW

Latest activity by Amanda L.

Amanda L. commented,

Community comment Feedback - Ticketing system (Support)

This seems to be a topic since 2022 (link below) and yet there are no updates!! This functionality would be extremely beneficial 

 

https://support.zendesk.com/hc/en-us/articles/4408881694362-Can-one-email-create-two-tickets-in-different-Zendesk-accounts

View comment · Posted Apr 30, 2024 · Amanda L.

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Amanda L. commented,

CommentManaging Talk

is there a similar option for fallback queues when using omnichannel statuses?

View comment · Posted Jan 12, 2024 · Amanda L.

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Amanda L. commented,

Community comment Feedback - Voice (Talk)

Norman Knoche - Could you please share which platform you moved to? 

Thank you! 

View comment · Posted Mar 22, 2023 · Amanda L.

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Amanda L. commented,

Community comment Feedback - Ticketing system (Support)

Is there an update on this thread?

This discussion started over two years ago and so far there has been no movement. The limit for the views should be customizable and if a max is indeed necessary, it should be AT LEAST 30!

Right now I have two teams using zendesk, each one using at least 20 views each and toggling between pages is not working!

View comment · Posted Aug 03, 2022 · Amanda L.

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