Agustin Florio

Hi Jahn ! 

Thank you very much for your advice, I really appreciate it.

But we are looking for a way that is less "manual", more automated. Avoiding the client having to upload files. 

Hello everyone! 

I am looking for a way to differentiate between customers who have already made several purchases and those who are new customers. 

It occurred to me that a possible solution could be to create a custom ticket field with values like "regular customer" (for those who have purchased more than 1 time) and "new customer" (for those who have made only 1 purchase).

And then, if a user has more than 1 previous purchase interactions, then by means of a trigger, the ticket field value could be changed to "regular customer".

However I noticed that triggers cannot initiate actions based on historical interactions (user events).  

It's not clear to me how I could solve this need well with native Zendesk options. For example with triggers, tags, fields?

Any thoughts?

Thank you very much.